Junior Support Engineer – Multilingual (Healthcare)

Tata Consultancy Services Limited; Letterkenny; Híbrido; EUR 35.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension

Health care

Life assurance

Laptop

Phone

Training resources

Discounts within Tata network

Health & wellness initiatives

Descripción de la vacante

Tata Consultancy Services Limited in Letterkenny, Co Donegal, is seeking a Support Engineer to join our IT Support Services team. The role covers incident management, service requests and knowledge sharing, with a hybrid work model (3 days in office).

The ideal candidate will have English fluency plus a second European language at least at B2 level (German, Italian, French or Spanish), and a foundation across Windows Server, Linux, databases, applications and networks.

Formación

• Foundation level knowledge across Windows Server, Linux, Databases, Applications, and Networks.

Responsabilidades

• Incident Management
• Maintain, support, and enhance existing services
• Support live systems operational in hospital across the EU
• Participation in continuous service improvement plans
• Manage daily caseload, update cases, and resolve incidents.

Conocimientos

IT fundamentals

Descripción del empleo

Job Type: Permanent

Location: Letterkenny, Co Donegal (Hybrid - 3 days in office)

Hours of work: Monday – Friday Rotational shifts 7am – 6pm, Rotational on call 1 in every 4 weeks

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Making a Real Impact – Your work ensures thousands of enterprise users stay productive, helping global businesses deliver critical projects without disruption.
• Growing with Technology – You’ll gain hands‑on experience with cutting‑edge tools and enterprise platforms, building skills that keep you ahead in the tech industry.
• Thriving in a Supportive Team – Join a collaborative team of over 100 professional team members, where knowledge‑sharing and mentorship help you learn and succeed every day.

The Role

Support Engineers are part of team which provides IT Support Services, ensuring that daily operations are in order or the restoration of a service.

Based on the ITIL framework, IT Support associates often manage incidents, service requests, problem management, develop knowledge articles or collaborate with other functions such as change management.

Typical incidents range from basic support, installing software or troubleshooting devices/applications to restoring services for mission critical services and infrastructure related components.

Successful applicants must have B2 Fluency or greater in English & a second European language of B2 Fluency of greater:

- German / Italian / French / Spanish

Your responsibilities:

• Passionate about solving problems
• Obsessive about customers and providing exceptional services.
• Able to learn and adopt relevant new technologies.
• Proactive and innovative mindset

Key responsibilities:

• Incident Management
• Maintain, support, and enhance existing services.
• Support live systems operational in hospital across the EU
• Participant in continuous service improvement plans
• Manage daily caseload, update cases, and resolve incidents.

Your Profile

Desirable skills/knowledge/experience:

Ideal candidate will have foundation level knowledge across key fundamental IT areas such as Windows Server, Linux, Databases, Application, Network.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

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