IT Support Engineer – Multi‑Site Retail Auto

Kearys Motor Group; Little Island; On-site; EUR 36,000 - 54,000; Full time

Benefits offered by this job

31 Days Paid Leave (incl. public hols)

Company Pension

Healthcare Scheme

Employee Volunteer Day

2 Company Days

Bike to Work Scheme

Referral Bonus Milestone Programme

Professional & Personal Development

Employee Wellbeing Programme

24/7 Employee Assistance Programme

Death in Service Benefit

Long Term Disability Scheme

Tax Saver scheme

Employee Recognition Programme

Sports and Social Club

Job summary

Kearys Motor Group in Cork, Ireland, is hiring an IT Support Engineer to join our Little Island team. The role focuses on on-site and remote IT support across multiple sites, including BMW Little Island and Midleton dealerships.

We require 2–3 years in IT support, strong Microsoft 365 and AD/Entra ID skills, Windows 11 experience, and good networking knowledge. Travel to other Kearys sites may be required; excellent customer service is essential.

Qualifications

• 2–3 years' experience in an IT support role (1st or 2nd line).
• Strong working knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive)
• Active Directory / Entra ID (user, group, and policy management)
• Windows 11 deployment, imaging, and troubleshooting
• Common business hardware (laptops, desktops, mobile devices, printers/MFDs)
• Solid understanding of TCP/IP networking fundamentals (DNS, DHCP, VLANs, VPNs, Wi‑Fi).
• Experience with helpdesk/ticketing systems and SLA-driven support.
• Strong customer service and telephone support skills, with the ability to communicate clearly with non-technical users.

Responsibilities

• Provide remote, telephone, and on-site IT support to end‑users across all Kearys Motor Group locations, with a primary on‑site focus at our Little Island and Midleton Dealerships.
• Act as an escalation point from first‑line support, resolving intermediate‑level issues across hardware, software, and network systems.
• Administer Microsoft 365, Active Directory, and Entra ID, including user account management, group policy, MFA, and licence administration.
• Deploy, image, and configure laptops, desktops, tablets, mobile devices, and peripherals.
• Support brand‑specific dealership systems used by BMW, Renault, Hyundai, and Carstore, working closely with vendor and OEM IT contacts.
• Provide IT support for workshop environments including diagnostic equipment, workshop PCs, and connected devices.
• Monitor backup jobs, perform restores, and elevate where required.
• Carry out network troubleshooting on switches, access points, VPNs, and firewalls; liaise with our MSPs for advanced issues.

Skills

Microsoft 365 administration

Active Directory/Entra ID

Windows 11 deployment

Networking fundamentals

Helpdesk/ticketing systems

Customer service

Driving licence

Job description

Kearys Motor Group in Cork, Ireland, is hiring an IT Support Engineer to join our Little Island team. The role focuses on on-site and remote IT support across multiple sites, including BMW Little Island and Midleton dealerships.

We require 2–3 years in IT support, strong Microsoft 365 and AD/Entra ID skills, Windows 11 experience, and good networking knowledge. Travel to other Kearys sites may be required; excellent customer service is essential.