IT Production Manager

Morgan McKinley; Connacht; On-site; EUR 70,000 - 90,000; Full time

Job summary

Morgan McKinley is seeking an experienced IT Production Manager to lead a Service Desk and Production Support team in a fast-paced, technology-driven organisation. This hands-on leadership role focuses on developing people, improving processes, and ensuring stability and performance of business-critical systems.

You will own production operations, major incident management, service delivery, and coordinate releases and infrastructure upgrades, collaborating with global stakeholders and driving

Qualifications

• Experience leading a Service Desk, IT Operations or Production Support team.
• Proven people management with coaching and development.
• Strong Microsoft tech background including Dynamics, Azure and .NET, plus enterprise infrastructure.
• Experience managing production incidents, RCA and service restoration.
• Knowledge of Windows Server environments and infrastructure upgrades.
• Excellent troubleshooting, analytical and problem-solving skills.
• Thrives in a fast-moving environment where priorities change quickly.

Responsibilities

• Lead, mentor and develop a Service Desk and Production Support team, fostering accountability and continuous improvement.
• Manage day-to-day delivery of IT support services, ensuring service levels and KPIs are met.
• Take ownership of major production incidents, coordinating technical teams through resolution and RCA.
• Drive operational excellence through proactive monitoring, troubleshooting and process improvements.
• Oversee production support across business-critical applications and infrastructure.
• Manage system certificate renewals and governance processes to reduce operational risk.
• Coordinate production releases, infrastructure upgrades and technical changes with internal and international stakeholders.

Skills

Leadership

People management

Troubleshooting

Analytical skills

Fast-paced environment

Tools

Azure

.NET

Windows Server

Elastic

Dynatrace

MuleSoft

SQL Server

Job description

Job Description

About the Role

An exciting opportunity has arisen for an experienced IT Production Manager to lead a Service Desk and Production Support function within a fast-paced, technology-driven organisation. This is a hands-on leadership role suited to someone who enjoys developing people, improving processes, and ensuring the stability and performance of business-critical systems. Working closely with Technology and business stakeholders, you will take ownership of production operations, major incident management, service delivery, and the continuous development of a high-performing technical support team.

Key Responsibilities

• Lead, mentor and develop a Service Desk and Production Support team, fostering a culture of accountability and continuous improvement.
• Manage the day-to-day delivery of IT support services, ensuring service levels and operational KPIs are consistently achieved.
• Take ownership of major production incidents, coordinating technical teams through resolution and leading Root Cause Analysis (RCA).
• Drive operational excellence through proactive monitoring, troubleshooting and process improvement initiatives.
• Oversee production support across business-critical applications and infrastructure.
• Manage system certificate renewals and implement robust governance processes to reduce operational risk.
• Oversee IT asset management, including laptop lifecycle management and deployment processes.
• Coordinate production releases, infrastructure upgrades and technical changes, ensuring smooth implementation.
• Collaborate with internal technology teams and international stakeholders on operational improvements and implementation planning.
• Build technical capability within the team through coaching, mentoring and knowledge sharing.

About You

We're looking for a technically strong leader who enjoys remaining hands-on while developing and supporting their team. You'll have:

• Previous experience leading a Service Desk, IT Operations, Application Support or Production Support team.
• Proven people management experience with the ability to coach, mentor and develop technical staff.
• A strong technical background across Microsoft technologies, including: Microsoft Dynamics Microsoft Azure .NET applications Enterprise infrastructure Experience using monitoring and observability tools such as Elastic, Dynatrace or similar platforms.
• Strong experience managing production incidents, Root Cause Analysis and service restoration.
• Knowledge of Windows Server environments and infrastructure upgrades.
• Excellent troubleshooting, analytical and problem-solving skills.
• The ability to thrive in a fast-moving environment where priorities can change quickly.

Desirable Experience

• Experience with MuleSoft, SQL Server or BizTalk.
• Knowledge of ITIL best practices.
• Experience supporting customer-facing production environments.
• Azure or Microsoft certifications.
• Spanish language skills would be advantageous but are not essential.