IT Manager - Retail IT Infrastructure

Stelfox Tech Recruitment; Dublin; Hybrid; EUR 85,000 - 120,000; Full time

Job summary

Stelfox is recruiting an IT Manager to own and operate the end-to-end IT environment across stores, office, warehouse and eCommerce. You will lead day-to-day IT operations, incidents and vendor relationships while driving improvements across the Microsoft stack and retail platforms.

You will manage network, security, and infrastructure, including GDPR/PCI-DSS compliance, and work with MSPs and POS vendors to deliver upgrades and store openings.

Qualifications

• 7+ years in IT operations with 3+ years leading or acting as the senior point of escalation in a retail or multi-site environment.
• Strong hands-on experience with firewalls/VPNs, switching/WiFi, Windows endpoints/servers, Azure AD/M365.
• Practical admin experience with Microsoft Business Central, Power BI, and Shopify (plus common retail POS platforms).
• Proven track record managing MSPs/vendors and delivering upgrades/rollouts across many locations.
• Solid grasp of backup/DR, security hardening, and compliance (GDPR, PCI/DSS).
• Excellent communication with non-technical stakeholders; calm under pressure during incidents.

Responsibilities

• Own and operate end-to-end IT across stores, office, warehouse and ecommerce.
• Lead day-to-day IT operations, incidents/escalations, vendor relationships.
• Manage network, security, and infrastructure including VPNs, firewalls, backups.
• Oversee Microsoft Business Central, Azure AD/M365 and data analytics with Power BI.
• Coordinate with MSPs and POS vendors; drive upgrades and store openings.

Skills

IT Operations

Networking & Security

Windows / Azure AD

Microsoft Business Central

Power BI

Shopify / POS platforms

Vendor Management

Tools

Microsoft Business Central

Power BI

Shopify

Azure AD / M365

Job description

Stelfox is supporting a Retail provider who operate multiple store locations across Ireland, offering 000's of products across various brands in clothing, jewellery, accessories plus more.

We are looking to hire an IT Manager who can own, operate and improve the end-to-end IT environment across stores, office, warehouse and eCommerce avenues, which includes leading day-to-day IT operations (incidents / escalations, vendor/supplier relationships and the application stack that ensures secure and stable services for the company and its staff and customers.

Key areas of responsibilities will include:

• IT Operations & support
• Network, security & infrastructure (VPNs, firewalls, WAN/LAN links, network issues, Backup & disaster recovery).
• Application & Data (own the Microsoft Business central environment and general Microsoft application environment)
• Vendor & Supplier management - act as a point of contact for MSP's, POS vendors, ISP and other partners that provide services & third-party support to the company.
• Compliance & Risk - ensure GDPR compliance and oversee PCI-DSS controls for POS/payments
• Projects & Continuous improvement - for store openings/refreshes (network, POS, hardware).

Skills & Experience

• 7+ years in IT operations with 3+ years leading or acting as the senior point of escalation in a retail or multi-site environment.
• Strong hands-on experience with firewalls/VPNs, switching/WiFi, Windows endpoints/servers, Azure AD/M365.
• Practical admin experience with Microsoft Business Central, Power BI, and Shopify (plus common retail POS platforms).
• Proven track record managing MSPs/vendors and delivering upgrades/rollouts across many locations.
• Solid grasp of backup/DR, security hardening, and compliance (GDPR, PCI/DSS).
• Excellent communication with non-technical stakeholders; calm under pressure during incidents.

Additional Notes:

• Working week - 4 days onsite/office, 1 day remote from home
• This is a hands-on IT Manager role, meaning you will wear many hats and switch from technical work across IT infrastructure to resolve critical issues, to leading IT project implementation or engaging with vendors/MSPs etc.