IT Junior Helpdesk Engineer

RBK; Athlone; Presencial; EUR 30.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension and Life Assurance

Professional Subscriptions

Employee Incentive Schemes

Excellent career progression

Descripción de la vacante

RBK is Ireland’s leading indigenous professional services firm with offices in Dublin, Athlone, Roscommon and Castlebar. We are hiring a Level 1 IT Helpdesk Engineer to join our team, offering the chance to grow within a people-first culture and deliver bespoke IT services to clients.

Travel to client sites is required and a valid driver’s license is essential. The successful candidate should have 1+ years in IT helpdesk or related roles, with experience in Active Directory and Office 365, plus

Formación

• 1+ years' experience in IT helpdesk, technical support, or customer service.
• Basic knowledge of Windows OS and Office productivity tools.
• Familiarity with networking fundamentals and troubleshooting.
• Excellent communication and customer service skills, both verbal and written.
• Strong problem-solving and prioritization skills.
• Ability to work independently and as part of a team.
• A proactive attitude with a willingness to learn and develop new skills.
• Familiarity with Active Directory, Microsoft Office 365, or other business systems.
• Basic understanding of network configurations, VPNs, and firewalls.

Responsabilidades

• Provide timely, professional first-line IT support for internal staff and external clients via phone, email, or remote assistance.
• Provide support, troubleshoot and resolve hardware, software applications, and network issues for both employees and clients.
• Document, categorize, and prioritize support requests using the service management platform.
• Escalate unresolved technical issues to technical support teams.
• Assist in the setup, configuration, and installation of hardware and software.
• Perform routine system checks and updates to ensure system performance.
• Ensure that support tickets are addressed efficiently, with clear documentation of actions taken.
• Provide user training and guidance on IT best practices where needed.
• Work as part of project teams on roll out of systems and software applications.

Conocimientos

IT Helpdesk Experience

Windows OS

Office 365

Networking Fundamentals

Communication Skills

Problem Solving

Teamwork

Self-motivation

Active Directory

VPNs & Firewalls

Descripción del empleo

RBK is Ireland’s largest indigenous professional services firm with a comprehensive and varied service offering from offices in Dublin, Athlone, Roscommon and Castlebar. We are dedicated to providing our clients with exceptional service and creating lasting tangible impact. As we undergo a period of significant growth, we invite you to learn more about RBK and consider joining us on our journey to success.

Why Choose RBK?

As a people first firm, we work as One United Thriving Team, living our Values by:

• Putting People First and consistently treat everyone fairly, with respect integrity and trust.
• Making a Positive Difference by giving back to our clients and communities.
• Being In It Together to achieve a clear end goal by collaborating and having each other’s back.
• Keeping it Clear and Concise to avoid confusion and bring clarity, purpose and prioritisation for everyone.
• Stepping In & Owning It with Excellence by taking responsibility for achieving better outcomes and results.

Due to continued growth and expansion, we are now seeking to hire a Level 1 IT Helpdesk Engineer to join our team. The successful candidate for this role should have 1+ years’ experience in an IT helpdesk, technical support, or customer service role. Previous experience with Active Directory, Microsoft Office 365, or other business systems is also an advantage.

The role will provide a fantastic opportunity for the right person to become a key member of the team with defined career progression and working closely with other colleagues to deliver high quality and bespoke services to our clients.

As part of this role, travel to client sites will be required; therefore, a full, clean driver’s license is essential.

Key Responsibilities

• Provide timely, professional first-line IT support for internal staff and external clients via phone, email, or remote assistance.
• Provide support, troubleshoot and resolve hardware, software applications, and network issues for both employees and clients.
• Document, categorize, and prioritize support requests using the service management platform.
• Escalate unresolved technical issues to technical support teams.
• Assist in the setup, configuration, and installation of hardware and software.
• Perform routine system checks and updates to ensure system performance.
• Ensure that support tickets are addressed efficiently, with clear documentation of actions taken.
• Provide user training and guidance on IT best practices where needed.
• Work as part of project teams on roll out of systems and software applications.

Skills & Qualifications

• Proven experience in an IT helpdesk, technical support, or customer service role (1+ years preferred).
• Basic knowledge of operating systems (Windows) and office productivity tools.
• Familiarity with networking fundamentals and troubleshooting.
• Excellent communication and customer service skills, both verbal and written.
• Strong problem-solving skills and ability to prioritize tasks.
• Ability to work independently and as part of a team.
• A proactive attitude with a willingness to learn and develop new skills.
• Familiarity with Active Directory, Microsoft Office 365, or other business systems.
• Basic understanding of network configurations, VPNs, and firewalls.

Benefits of working with RBK

• Pension and Life Assurance.
• Professional Subscriptions.
• Employee Incentive Schemes.
• Excellent opportunities to develop and enhance your career with a progressive Firm.