IT Graduate — Service Desk & Endpoint Support

Glen Dimplex Europe Holdings Ltd; Dublin; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Structured onboarding and training

Certification support

Job summary

Glen Dimplex Europe Holdings Ltd is seeking an IT Graduate to join the IT Support team, providing first- and second-line technical support across the business. The role covers service desk ticket management, endpoint deployment, and day-to-day infrastructure tasks, building a broad foundation in enterprise IT.

The ideal candidate will have a degree in IT or related field (or demonstrable practical experience), strong English communication, Windows + 365 familiarity, and a proactive,

Qualifications

• Degree (or equivalent) in IT, Computer Science, or related field, or demonstrable practical experience.
• Strong written and verbal English communication, ability to explain tech to non-tech users.
• Good understanding of Windows OS and productivity software.
• Basic networking concepts (IP addressing, patching, switches).
• Familiarity with Microsoft 365 administration.
• Methodical, customer-focused approach to problem-solving.
• Willingness to learn and take on new challenges in a fast-paced environment.

Responsibilities

• Log, triage, and manage tickets to resolution via IT Service Desk system, maintain SLA adherence.
• Provide first-line technical support to end users, escalate complex issues as needed.
• Manage and maintain endpoints (laptops, desktops, mobiles) using endpoint tooling (Intune, SCCM, or similar).
• Build, image, and configure new laptops/desktops for deployment.
• Install, configure, troubleshoot business software and applications.
• Perform network patching and basic cabling in comms rooms/offices.
• Administer and support Microsoft 365 (user accounts, mailbox, Teams, SharePoint, OneDrive).
• Maintain accurate asset records for hardware/software.
• Support onboarding/offboarding incl. account setup and equipment provisioning.
• Follow IT documentation and SOPs; adhere to security/data protection policies.

Job description

IT Graduate — Service Desk & Endpoint Support

Location: [Insert location]

Type: Full-time, Graduate / Entry-Level

Reports to: IT Service Desk Manager / IT Manager

About the Role

We're looking for an IT Graduate to join our IT Support team, providing first- and second-line technical support across the business. This is a hands‑on role covering service desk ticket management, endpoint deployment, and day-to‑day infrastructure support — ideal for someone looking to build a broad foundation in enterprise IT.

Key Responsibilities

• Log, triage, and manage tickets through to resolution via the IT Service Desk system, ensuring SLAs are met and tickets are kept up to date with clear notes
• Provide first-line technical support to end users, escalating complex issues where appropriate
• Manage and maintain endpoints (laptops, desktops, mobile devices) using endpoint management tooling (e.g. Intune, SCCM, or similar)
• Build, image, and configure new laptops and desktops ready for deployment
• Install, configure, and troubleshoot business software and applications
• Perform network patching and basic cabling/connectivity tasks in comms rooms and office areas
• Administer and support Microsoft Office 365, including user account management, mailbox administration, Teams, SharePoint, and OneDrive
• Maintain accurate asset records for hardware and software
• Support onboarding/offboarding processes, including account setup and equipment provisioning
• Follow and contribute to IT documentation, knowledge base articles, and standard operating procedures
• Adhere to IT security and data protection policies at all times

Requirements

• Degree (or equivalent) in IT, Computer Science, or a related field — or demonstrable practical experience
• Strong written and verbal English communication skills, with the ability to explain technical issues clearly to non-technical users
• Good understanding of Windows operating systems and common productivity software
• Basic understanding of networking concepts (IP addressing, patching, switches)
• Familiarity with Microsoft 365 administration
• A methodical, customer-focused approach to problem-solving
• Willingness to learn and take on new challenges in a fast-paced environment

Desirable

• ITIL Foundation certification (or working knowledge of ITIL processes)
• Experience with endpoint/device management platforms (Intune, SCCM, Jamf, etc.)
• Exposure to Active Directory / Entra ID
• Basic scripting or automation experience (e.g. PowerShell)
• Any relevant certifications (CompTIA A+, Network+, Microsoft 365 Fundamentals)

What We Offer

• Structured onboarding and ongoing training/certification support
• Clear progression path within the IT team
• [Insert benefits: salary, holidays, pension, etc.]