Irish Market Operations Customer Expert — Banking Support

Velenosi&Meredith; Limerick; On-site; EUR 246,000 - 312,000; Full time

Benefits offered by this job

Apartment included

Relocation support

Language classes

Annual travel allowance

Legal assistance

Job summary

Velenosi&Meredith is looking for an Operations Customer Expert for the Irish Market based in Portugal. The role includes handling queries via chat, phone and email with a strong emphasis on first-contact resolution, while supporting fraud investigations and dispute handling.

You will manage end-to-end cases, coach teammates, and adapt to evolving customer needs, with an accommodation-inclusive package and a productivity bonus structure.

Qualifications

• C1–C2 English proficiency is mandatory.
• Minimum 1 year of experience in Banking, Financial Services, or Insurance (BFSI).
• EU citizens or candidates with valid Portuguese work or residence permit only.

Responsibilities

• Resolve customer queries via chat, phone, and email, aiming for first-contact resolution.
• Manage customer cases end-to-end, including complex issues, delivering an excellent customer experience.
• Support fraud investigations, chargebacks, disputes, and complaints with care and attention to detail.
• Identify and support vulnerable customers, escalating when necessary.
• Coach teammates and provide feedback to improve training and processes.
• Adapt to changing customer needs and business priorities.

Job description

Velenosi&Meredith is looking for an Operations Customer Expert for the Irish Market based in Portugal. The role includes handling queries via chat, phone and email with a strong emphasis on first-contact resolution, while supporting fraud investigations and dispute handling.

You will manage end-to-end cases, coach teammates, and adapt to evolving customer needs, with an accommodation-inclusive package and a productivity bonus structure.