Investor Services Director, Transfer Agency Operations

Alchelyst; Wexford; Sur place; EUR 110 000 - 150 000; Plein temps

Résumé du poste

Alchelyst, a leading investor services provider in Wexford, seeks an experienced Investor Services Associate Director to lead the Transfer Agency team. You will oversee onboarding, AML/KYC, cash processing and reporting, ensuring SLAs are met and compliance is maintained.

You will drive performance, build capabilities, and partner with Compliance across multiple jurisdictions to deliver accurate, timely service to clients and senior stakeholders.

Qualifications

• 8+ years of Transfer Agency / Investor Services experience in a regulated financial services environment.
• 2+ years supervising or leading a team.
• Deep operational knowledge of investor onboarding, AML/KYC, dealing, cash processing, reconciliations, and investor reporting.
• Strong experience with transfer agency platforms and a track record of improving data quality and controls.
• Thorough understanding of AML/CFT requirements and regulatory expectations for investor services.
• Proven ability to manage competing priorities, lead people, and deliver in a deadline-driven environment.
• Excellent written and verbal communication skills, with confidence dealing with clients and senior stakeholders.
• Detail-oriented, risk-aware, and able to balance hands-on involvement with strategic oversight.

Responsabilités

• Oversee and control daily transfer agency activities: investor onboarding, AML/KYC reviews, subscriptions, redemptions, switches, payment processing, cash and bank reconciliations, and investor record maintenance.
• Ensure the team meets cut-off times, procedures, and SLAs, with a focus on accuracy and completeness.
• Act as the escalation point for complex operational issues, discrepancies, and client queries, and drive them to resolution.
• Lead, supervise, and develop a team of investor services professionals, including workload allocation, performance management, and training.
• Set priorities, monitor capacity, and support resourcing and recruitment decisions.
• Build a culture of accountability, control awareness, and continuous improvement.
• Set clear performance expectations, provide regular feedback and support team members' professional development and career progression.
• Oversee and provide senior review of AML/KYC due diligence in line with applicable AML/CFT laws and regulations, sanctions requirements and internal policies.
• Ensure documentation within TA systems is complete and up to date.
• Lead ongoing monitoring and remediation programs, working closely with Compliance.
• Own the team's control framework, including four-eyes checks, validation controls, and reconciliations.
• Identify, record, and escalate operational errors, breaches, or process gaps, and lead root-cause analysis and corrective actions.
• Maintain and approve written procedures, and drive process improvement and standardization.
• Support internal and external audits, client due diligence visits, and regulatory reviews.
• Oversee the use of transfer agency and investor record-keeping systems, ensuring data accuracy and integrity.
• Contribute to system enhancements, automation initiatives, and user acceptance testing.
• Act as a senior point of contact for clients, internal stakeholders, fund administrators, custodians, and other service providers.
• Lead client service reviews and manage relationships, including onboarding of new funds and clients.
• Handle sensitive or complex investor and client queries.
• Own the preparation and review of operational metrics, including transaction volumes, AML/KYC statuses, reconciliations, and issue tracking.
• Deliver periodic reporting to senior management, compliance, and clients, highlighting risks, trends, and actions.

Connaissances

Team leadership

Stakeholder management

Regulatory compliance

AML/KYC

Risk management

Data governance

Communication

Process improvement

Formation

Bachelor's degree

Outils

Transfer Agency platforms

Description du poste

Alchelyst, a leading investor services provider in Wexford, seeks an experienced Investor Services Associate Director to lead the Transfer Agency team. You will oversee onboarding, AML/KYC, cash processing and reporting, ensuring SLAs are met and compliance is maintained.

You will drive performance, build capabilities, and partner with Compliance across multiple jurisdictions to deliver accurate, timely service to clients and senior stakeholders.