Internal Sales Representative

BMS Performance Ireland; Dublin; Hybrid; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Pension

25 Days Annual Leave

Hybrid working

Job summary

BMS Performance Ireland is seeking an Internal Sales & Customer Service Advisor in North Dublin to join a growing global science organisation.

The role covers handling enquiries, quotations, orders, deliveries and aftersales support with training provided. Initially office-based five days a week, moving to hybrid working on completion of training. A degree and strong communication are desirable.

Qualifications

• Experience in the scientific sector, ideally degree qualified.
• Excellent written and verbal communication skills.
• Strong customer service and problem-solving ability.
• A confident and professional telephone manner.
• Excellent organisation and attention to detail.
• Ability to manage multiple customer queries and priorities at once.
• Collaborative approach and ability to work effectively within a team.

Responsibilities

• Handling customer queries via phone and email and ensuring issues are resolved efficiently
• Preparing quotations and processing sales orders accurately
• Selling entry-level laboratory equipment to customers over the phone
• Maintaining accurate customer records and managing quotation administration
• Liaising with internal departments and external suppliers to coordinate deliveries
• Supporting with pricing discrepancies and credit control queries when required
• Monitoring consignment stock levels and organising replenishment
• Providing ongoing sales and customer service support to the wider commercial team

Skills

Excellent written and verbal

Strong customer service

Problem-solving ability

Telephone manner

Organisation and attention to detail

Multitasking with queries

Collaborative/team player

Education

Degree qualified

Job description

Internal Sales & Customer Service – Scientific Industry

Location: North Dublin

• Global organisation within the scientific and laboratory sector
• Rapidly growing Irish team
• Excellent training and ongoing development
• Office-based initially with hybrid working once fully trained

THE COMPANY:

Our client is a leading global organisation specialising in laboratory equipment, scientific instrumentation and technical solutions used across a variety of industries. They have built a strong reputation for innovation, precision and developing bespoke solutions for their customers, working with some of the world's largest manufacturing organisations.

The Irish operation continues to grow, with regular investment in additional headcount and internal development. Due to this continued success, they are now looking to add an Internal Sales & Customer Service Advisor to their North Dublin team.

THE ROLE:

This is a varied internal sales and customer service position where you will support customers throughout the full order process, while also handling sales enquiries for the company's entry-level equipment range.

You will be a key point of contact for customers, managing everything from initial enquiries and quotations through to orders, deliveries and aftersales support.

Key responsibilities include:

• Handling customer queries via phone and email and ensuring issues are resolved efficiently
• Preparing quotations and processing sales orders accurately
• Selling entry-level laboratory equipment to customers over the phone
• Maintaining accurate customer records and managing quotation administration
• Liaising with internal departments and external suppliers to coordinate deliveries
• Supporting with pricing discrepancies and credit control queries when required
• Monitoring consignment stock levels and organising replenishment
• Providing ongoing sales and customer service support to the wider commercial team

The role will initially be office-based five days per week while you complete your training and get fully up and running. Once established in the position, hybrid working will be available.

THE PERSON:

We are looking for someone who is organised, professional and confident dealing with customers over both phone and email.

This role could suit a recent graduate looking to develop a career within a global scientific organisation, or someone who already has experience in internal sales, customer service or sales support.

The ideal candidate will have:

• Experience in the scientific sector, ideally degree qualified
• Excellent written and verbal communication skills
• Strong customer service and problem-solving ability
• A confident and professional telephone manner
• Excellent organisation and attention to detail
• The ability to manage multiple customer queries and priorities at once
• A collaborative approach and ability to work effectively within a team

YOUR CAREER:

This company has an excellent reputation for developing its people. You will receive comprehensive product and systems training when you join, alongside ongoing support from management as you develop in the position. With the Irish team continuing to expand, opportunities for progression regularly become available, making this an excellent option for someone looking to build a long-term career in sales, customer service or the wider scientific industry.

THE PACKAGE:

• Pension
• 25 Days Annual Leave + Public Holidays
• Hybrid Working once fully trained and established in the role

This is an excellent opportunity to join a growing global organisation offering strong training, a supportive working environment and genuine long-term career progression.