Integrity Operations Project Lead — AI & Policy

Meta; Ireland; On-site; EUR 60,000 - 90,000; Full time

Job summary

Meta in Ireland seeks a Project Manager for the Global Operations Integrity Operations team to drive end-to-end programs that support integrity workflows across policy, trust and safety, data science, and engineering. You will partner with cross-functional teams to design scalable processes, improve reviewer efficiency and case resolution quality.

Minimum qualifications include 2+ years in operations or analytics, plus experience managing cross-functional projects, data-driven reporting, and

Qualifications

• 2+ years of experience in operations, program management, management consulting, or a related analytical environment.
• 2+ years of experience managing cross-functional projects or initiatives involving policy, trust and safety, content review, or integrity-related workflows.
• Experience using data to identify operational trends, measure process performance, and develop recommendations for improvement.
• Experience communicating project status, risks, and findings in writing to technical and non-technical stakeholders across multiple levels of an organization.
• Experience working within structured decision-making or quality assurance frameworks, including defining standards, auditing outcomes, or managing escalation processes.

Responsibilities

• 1. Manage end-to-end project delivery for integrity operations programs, including scoping, milestone tracking, dependency management, and stakeholder communication across policy, engineering, and operations teams
• 2. Analyze operational data from integrity workflows to identify trends, surface process gaps, and develop recommendations that improve enforcement accuracy, reviewer efficiency, and case resolution quality
• 3. Partner with Policy, Trust and Safety, Data Science, and Engineering teams to design and implement scalable operational processes that support content review, escalation handling, and enforcement pipelines
• 4. Develop and maintain documentation for integrity operations workflows, including standard operating procedures, escalation frameworks, and quality measurement standards
• 5. Support the design and governance of human review programs, including defining quality benchmarks, auditing case outcomes, and ensuring reviewer decisions align with current policy standards
• 6. Track and report on key operational metrics such as case volume, resolution rates, policy coverage, and reviewer accuracy, translating data into actionable insights for leadership
• 7. Identify opportunities to improve tooling, automation, and human-in-the-loop processes that support integrity decisioning at scale, and collaborate with product and engineering partners to drive those improvements
• 8. Manage relationships with cross-functional stakeholders to align on program priorities, communicate risks and blockers early, and ensure integrity operations initiatives are delivered on time and within scope
• 9. Contribute to the development of training materials and onboarding resources that help operations teams apply integrity policies consistently and accurately

Job description

Meta in Ireland seeks a Project Manager for the Global Operations Integrity Operations team to drive end-to-end programs that support integrity workflows across policy, trust and safety, data science, and engineering. You will partner with cross-functional teams to design scalable processes, improve reviewer efficiency and case resolution quality.

Minimum qualifications include 2+ years in operations or analytics, plus experience managing cross-functional projects, data-driven reporting, and