Strategic Project Manager – Integrity Ops & AI

Meta; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Meta is seeking a Project Manager to lead Scams, Brand, and Financial Harms integrity operations. You will manage end-to-end delivery across policy, engineering, and operations, scoping milestones and communicating with stakeholders.

You will analyze workflows, design scalable processes, develop docs, track metrics, and partner with cross-functional teams to improve enforcement accuracy and reviewer efficiency.

Qualifications

• 2+ years of experience in operations, program management, or a related analytical environment.
• 2+ years of experience managing cross-functional projects involving policy, trust and safety, or integrity workflows.
• Experience using data to identify operational trends and to develop improvements.

Responsibilities

• Manage end-to-end project delivery for integrity operations programs, including scoping, milestone tracking, dependency management, and stakeholder communication across policy, engineering, and operations teams
• Analyze operational data from integrity workflows to identify trends, surface process gaps, and develop recommendations that improve enforcement accuracy, reviewer efficiency, and case resolution quality
• Partner with Policy, Trust and Safety, Data Science, and Engineering teams to design scalable operational processes that support content review, escalation handling, and enforcement pipelines
• Develop and maintain documentation for integrity operations workflows, including standard operating procedures, escalation frameworks, and quality measurement standards
• Support the design and governance of human review programs, including defining quality benchmarks, auditing outcomes, and ensuring reviewer decisions align with policy standards
• Track and report on key operational metrics such as case volume, resolution rates, policy coverage, and reviewer accuracy, translating data into actionable insights for leadership
• Identify opportunities to improve tooling, automation, and human-in-the-loop processes that support integrity decisioning at scale, and collaborate with product and engineering partners to drive those improvements
• Manage relationships with cross-functional stakeholders to align on program priorities, communicate risks and blockers early, and ensure initiatives are delivered on time and within scope
• Contribute to the development of training materials and onboarding resources for integrity policy application by operations teams

Tools

SQL

Python

Job description

Meta is seeking a Project Manager to lead Scams, Brand, and Financial Harms integrity operations. You will manage end-to-end delivery across policy, engineering, and operations, scoping milestones and communicating with stakeholders.

You will analyze workflows, design scalable processes, develop docs, track metrics, and partner with cross-functional teams to improve enforcement accuracy and reviewer efficiency.