Insurance Ops Lead: Policy Lifecycle & QA (Remote)

Mercor; Dublin; Remote; EUR 85,000 - 121,000; Part time

Job summary

Mercor is seeking a Policy Administration & Insurance Operations Manager for remote contract work. The role covers end‑to‑end policy processing, QA reviews, and collaboration with AI research teams to refine operational outputs.

You will design process scenarios, review transactions for accuracy, and deliver clear guidance to support compliant policy servicing, renewals, and document delivery. Immediate start available for 20–40 hours/week.

Qualifications

• 2+ years in policy administration or underwriting operations.
• Understand policy lifecycle from intake to renewal.
• Hands-on with policy administration systems and QA processes.
• Excellent written communication and high attention to detail.
• Distinguish administrative from underwriting decisions.

Responsibilities

• Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy‑document delivery.
• Create work products such as processing instructions, transaction reviews, exception‑handling plans, service communications, and operational quality checks.
• Write "golden" reference responses at experienced insurance‑operations quality.
• Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards.
• Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions.
• Provide written feedback the research team uses to improve model behavior.

Skills

Policy administration

Underwriting operations

Attention to detail

Written communication

Tools

Policy administration systems

Workflow queues

Transaction controls

Quality assurance processes

Job description

Mercor is seeking a Policy Administration & Insurance Operations Manager for remote contract work. The role covers end‑to‑end policy processing, QA reviews, and collaboration with AI research teams to refine operational outputs.

You will design process scenarios, review transactions for accuracy, and deliver clear guidance to support compliant policy servicing, renewals, and document delivery. Immediate start available for 20–40 hours/week.