Insurance Business Analyst

Orange Recruitment; Dublin; Hybrid; EUR 65,000 - 75,000; Full time

Job summary

Orange Recruitment is supporting a leading insurance organisation in Dublin in their search for an experienced Insurance Business Analyst. The role sits in a newly established Business Change function and offers hybrid working arrangements, with exposure across underwriting, claims, policy administration, renewals, and customer servicing.

You will partner with business and technology stakeholders through the full change lifecycle, define requirements, map processes, and support implementation of

Qualifications

• Proven experience as a Business Analyst within insurance or financial services.
• Strong understanding of underwriting, claims, policy administration, and customer servicing processes.
• Experience in requirements gathering, process mapping, and business process improvement.
• Excellent stakeholder management and communication skills.
• Experience across multiple change delivery methodologies.
• Certifications such as CCBA or AAC are advantageous.

Responsibilities

• Analyse and optimise insurance processes and operating models.
• Elicit, document, and validate business and system requirements.
• Facilitate workshops and engage with stakeholders across the business.
• Support solution design, testing, implementation, and business readiness.
• Collaborate with delivery teams across Agile, traditional, and DevOps.
• Ensure regulatory, risk, and operational considerations are embedded.

Skills

Insurance industry knowledge

Stakeholder management

Requirements gathering

Process mapping

Communication skills

Agile/DevOps familiarity

Regulatory awareness

Education

CCBA / AAC or equivalent

Tools

Policy administration platforms

Job description

Insurance Business Analyst | Dublin | Hybrid

Our client, a leading insurance organisation, is seeking an experienced Insurance Business Analyst to join its newly established Business Change function. This is an excellent opportunity for a skilled BA with strong insurance expertise to play a key role in shaping and delivering strategic change across the organisation.

Reporting to the Change Lead, you will work across the full change lifecycle, partnering with business and technology stakeholders to identify opportunities for improvement, define requirements, enhance processes, and support the successful implementation of business and technology change initiatives. The role offers exposure across underwriting, claims, policy administration, renewals, customer servicing, and wider insurance operations.

Key Responsibilities:

• Analyse and optimise existing insurance processes and operating models
• Elicit, document, and validate business and system requirements
• Facilitate workshops and engage with stakeholders across the business
• Support solution design, testing, implementation, and business readiness activities
• Collaborate with delivery teams across Agile, traditional, and DevOps environments
• Ensure regulatory, risk, and operational considerations are embedded throughout the change lifecycle

Key Requirements:

• Proven experience as a Business Analyst within insurance or financial services
• Strong understanding of underwriting, claims, policy administration, and customer servicing processes
• Demonstrated experience in requirements gathering, process mapping, and business process improvement
• Excellent stakeholder management and communication skills
• Strong analytical and problem-solving capability
• Experience working across a variety of change delivery methodologies

Experience with insurance policy administration platforms, third-party insurance technology providers, and recognised Business Analysis certifications (CCBA, AAC, or equivalent) would be advantageous.

This role offers the opportunity to contribute to a growing change function and help shape the future of a leading insurance organisation through impactful business transformation initiatives.