Institutional Client Services, Associate (WEX)

Alchelyst; Wexford; On-site; EUR 55,000 - 75,000; Full time

Job summary

Alchelyst is seeking an Associate for its Institutional Client Services Team in Wexford. You will manage end-to-end investor onboarding, LP transfers, and data quality across CRM systems and Investor Portal platforms.

You will coordinate with Sales, Fund operations, and external administrators to deliver accurate, timely investor services. You will build expertise in Alchelyst's e-subscription and portal technologies, support capital calls during fund closings, and respond professionally to

Qualifications

• Bachelor's degree in a business-related field or equivalent.
• 5+ years in financial services, investor services or investor relations.
• Experience reviewing alternative fund-investor subscription documents.
• Experience managing an e-subscription, document management and Investor Portal Platform.
• Experience in managing fund-investor CRM data.
• Excellent engagement with investors and clients.

Responsibilities

• Execute end-to-end investor onboarding and LP transfer workflows with internal stakeholders.
• Ensure accuracy of investor data within the CRM system and maintain data quality.
• Prepare procedures and documentation to support operating models.
• Collaborate with technology teams to improve data integrity and reduce manual work.
• Develop expertise in e-subscription, Investor Portal and related platforms.
• Support investor activity during fund-close periods and capital calls.
• Assist in audit confirmations and respond to investor inquiries with accuracy.
• Work with the global client service team to enhance efficiency and service delivery.

Skills

Investor relations

Communication

Analytical thinking

Problem solving

Attention to detail

Multi-tasking

Education

Bachelor's Degree in business or related field

Tools

MS Excel

MS PowerPoint

CRM system

Investor Portal Platform

e-subscription platform

Job description

Alchelyst is a client solutions and infrastructure partner for private markets asset managers. Purpose-built for the expanding demands and sophistication of global private markets, the firm offers a comprehensive managed service offering that can support GPs, private wealth funds and investors. Alchelyst has offices in the US, Ireland, UK, Luxembourg and India.

Alchelyst is seeking an Associate to join its Institutional Client Services Team in Wexford. The Institutional Client Services Team is dedicated to managing the overall institutional investor relationship and experience with our firm. This includes executing investor onboarding workflows, data management, and managing investor inquiries. The team is also responsible for supporting investor data quality initiatives and leading investor-driven technology projects across our Private Equity, Real Assets, and Credit business segments.

Primary Responsibilities

• Execute end-to-end investor onboarding and LP transfer workflows, including coordination with key client stakeholders such as Sales, Fund counsel, Fund controllers, external administrators, and Product teams.
• Ensure the integrity and accuracy of investor data within the Customer Relationship Management (“CRM”) system, executing data management workflows and maintenance to support investor relations and compliance.
• Prepare and maintain procedures and documentation to support the institutional client service operating model.
• Partner with Client Service management and Technology teams to analyze the existing data control framework aiming to improve investor data integrity and minimize manual work and reconciliation efforts.
• Develop expertise in Alchelyst's e-subscription, document management and Investor Portal technology platform, leveraging it to streamline and enhance the investor onboarding experience. Ensure a seamless workflow during fund‐close efforts by utilizing the platform's advanced investor features and capabilities.
• Support investor activity during fund-close periods, ensuring transactions and documentation are processed accurately and within required timelines to support capital calls and deal execution
• Conduct the audit confirmation process, ensuring data accuracy and dedicating significant focus and time during audit season to maintain high standards.
• Answer investor inquiries, employing critical thinking to address investor questions around fund offerings. Partner closely with other stakeholder teams to provide investors with accurate and comprehensive responses.
• Collaborate with Alchelyst's global client service team, to execute our ‘work with the sun’ operating model to enhance efficiency and effectively deliver on team mandates.

Required Qualifications

• Bachelor's Degree, preferably with a concentration in a business‑related field.
• 5+ years of experience in financial services, investor services and/or investor relations.
• Experience reviewing alternative fund‑investor subscription documents.
• Experience managing an e‑subscription, document management and Investor Portal Platform.
• Experience in managing fund‑investor CRM data.
• Demonstrated experience in engaging with investors and clients

Preferred Qualifications

• Comprehensive understanding of fundamental Anti‑Money Laundering requirements for Alternative Funds.
• Proven experience collaborating with technology teams for requirement gathering, UAT testing, and implementation, focusing on streamlining processes, implementing necessary controls, and enhancing the overall investor experience.
• Knowledge of Private Equity and Alternative Investments operations space.
• Excellent communication and interpersonal skills for effective interaction with investors and cross‑functional teams.
• Strong problem‑solving skills with a proactive approach to resolving issues.
• Strong analytical skills and detail‑oriented with the ability to multi‑task.
• Proficiency in MS Excel, MS PowerPoint.

What Success Looks Like

90 Days: Onboarding & Foundation

• Understand Alchelyst's Institutional Client Services operating model, team structure, and the private markets fund lifecycle.
• Build relationships with key internal and external stakeholders across Product, Sales, Fund Operations, Fund Counsel and external administrators
• Be trained on and able to navigate core platforms - e-Subdocument, Investor Portal, and CRM systems.
• Begin executing standard investor onboarding and inquiry workflows with supervision, building toward independence.

6 Months: Independent Execution

• Independently manage end-to-end investor onboarding and LP transfer workflows with minimal oversight.
• Maintain accurate and complete investor data in the CRM, consistently following established processes and controls.
• Respond to investor inquiries accurately and professionally, escalating appropriately when needed.
• Be contributing to fund-close period activity, processing transactions and documentation accurately and within required timelines.

12 Months: Reliable Ownership

• Be a reliable, accurate executor of investor onboarding, data management, and audit processes, including during high-volume periods.
• Handle most investor inquiries independently, exercising sound judgment on when to escal
• Demonstrate meaningful contributions to data quality initiatives and technology projects.
• Be a trusted contributor during fund-close periods, consistently meeting timelines that support capital calls and deal execution.

Ongoing: Steady-State Performance

• Deliver consistently accurate, timely execution of investor onboarding, data management, and audit processes.
• Handle investor inquiries with a level of professionalism and responsiveness that reflects well on our GP clients.
• Maintain strong working relationships with teams and external stakeholders.
• Contribute ideas and support to data quality and technology initiatives as opportunities arise.