Inside Sales Support CAF - Cameroon

DöhlerGroup; Dublin; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Meaningful work

Ownership culture

Global team

Career development opportunities

Job summary

DöhlerGroup is seeking a proactive Inside Sales Support professional to partner with customers and Sales teams in Cameroon, ensuring a seamless Lead-to-Cash process. You will coordinate customer requests and support commercial activities while building trusted relationships that drive customer satisfaction and growth.

Working closely with Account Managers and cross-functional teams, you will help turn customer needs into timely, effective solutions, maintain accurate records in CRM, and

Qualifications

• Bachelor's degree in business/commerce or equivalent.
• Experience in Inside Sales, Sales Support, or customer service.
• Strong customer orientation and relationship-building.

Responsibilities

• Serve as primary contact for existing and prospective customers, providing responsive support.
• Coordinate Lead-to-Cash activities and order processing with sales teams.
• Support daily commercial activities and account management with Account Managers.
• Collaborate with internal stakeholders to ensure timely communication and follow-through.
• Identify opportunities to improve service quality and customer satisfaction.

Skills

Inside Sales experience

Customer service

Communication skills

Organization & time management

Attention to detail

Team collaboration

Problem solving

MS Office

French language

English proficiency

Education

Bachelor's degree in Business Administration/Management/Commerce

Tools

CRM systems

SAP/ERP

Job description

Company Description

We are a global producer, marketer and provider of technology-driven natural ingredients, ingredient systems and integrated solutions for the global food, beverage and life science & nutrition industry. We are all about mastering sensory experience and nutritional performance.

We offer exceptional opportunities for passionate people who want to shape the future of nutrition in an entrepreneurial and impact-driven environment. Here, you have the freedom to take ownership and to thrive both professionally and personally. Be part of a highly committed team with a clear purpose: at Döhler, smart ideas have a way of becoming great products.

Together, we bring ideas to life.

Job Description

In this role, you will be a key partner to our customers and Sales teams in Cameroon, ensuring a seamless customer experience throughout the entire Lead-to-Cash process. You will coordinate customer requests, support commercial activities and build trusted relationships that contribute to customer satisfaction, operational excellence and sustainable business growth. Working closely with Account Managers and cross-functional teams, you will help turn customer needs into timely, effective solutions.

Your Impact in This Role

• Act as a primary point of contact for existing and prospective customers, providing responsive, professional and solution-oriented support.
• Deliver an excellent customer experience throughout the Lead-to-Cash process, ensuring effective coordination from initial customer inquiries through order processing and follow-up.
• Work closely with Account Managers to support daily commercial activities, customer account management and the execution of sales initiatives.
• Coordinate customer projects and requests with internal stakeholders, ensuring timely communication, accurate information and effective follow-through.
• Develop a strong understanding of customer needs, anticipate potential challenges and proactively identify opportunities to improve service quality.
• Build and maintain trusted, long‑term customer relationships that strengthen satisfaction, loyalty and repeat business.
• Facilitate effective collaboration between Sales, Supply Chain, Logistics, Customer Service and other relevant functions to ensure smooth customer operations.
• Maintain accurate and up‑to‑date customer information, commercial records and relevant documentation in internal systems.
• Support the effective use of CRM and other digital tools, contributing to process standardisation, automation and continuous improvement.
• Identify operational inefficiencies, recommend practical improvements and contribute to a more efficient and customer‑focused sales support environment.
• Ensure compliance with internal policies, applicable regulations and established business procedures while promoting teamwork, accountability and responsible resource management.

Your Profile

• Bachelor's degree in Business Administration, Management, Commerce or a comparable field.
• Relevant experience in Inside Sales, Sales Support, Customer Service, Commercial Administration or a similar customer‑facing role.
• Strong customer orientation, with the ability to understand customer needs and build trusted, long‑term relationships.
• Excellent communication, active listening and interpersonal skills, with a professional and service‑minded approach.
• Strong organisational and time‑management skills, with the ability to manage multiple requests and priorities efficiently.
• High attention to detail and accuracy in handling customer information, commercial documentation and transactional data.
• Proactive problem‑solving skills, adaptability and resilience when managing operational challenges and customer expectations.
• Ability to collaborate effectively across Sales, Supply Chain, Logistics and other functions in a multicultural environment.
• Strong sense of ownership, accountability and teamwork, combined with a continuous improvement mindset.
• Good proficiency in Microsoft Office and confidence working with digital business systems.
• Fluency in French and professional working proficiency in English.

Nice to Have

• Previous experience in the Food & Beverage industry, ideally within food ingredients, flavours or related B2B markets.
• Experience supporting Account Managers or commercial teams in an international business environment.
• Familiarity with the complete Lead-to-Cash or Order-to-Cash process.
• Experience using CRM, ERP or SAP‑based systems for customer management and commercial operations.
• Exposure to order management, customer project coordination, invoicing or payment follow‑up.
• Knowledge of the Cameroonian Food & Beverage market and its customer landscape.
• Experience contributing to process improvement, digitalisation or customer service excellence initiatives.

What WeOffer:

• Work withpassion: We create an environment where passion meets profession. Meaningful work and positive energy inspire people to give their best and make lasting contribution to our shared success.
• Take ownership: We empower you to take ownership and share your ideas. Whatever your role, you have the opportunity to show initiative and make an impact.
• Grow yourway: With flexibledevelopmentopportunitiesacross departments and a global team, you can broaden your skills, discover newstrengthsand actively shape your career path.
• Thrive in a global environment: Join an international team bringing together multiplecultures,languagesand perspectives to sparknew ideasand inspiration.Through global collaboration, you expand your horizon both professionally and personally.
• The team always wins: We build real connections and grow together. By sharing knowledge and valuing each other’s strengths, we create a culture where trust and team playlead to shared success.

EqualOpportunities for All

We welcome applications from people of all backgrounds regardless of age, ancestry, disability, ethnic origin, gender, gender identity or expression, nationality, religion, sexual orientation, social background or any other characteristic protected by applicable laws, regulations and ordinances.

A good match starts with shared values. Complete our Culture Fit Challenge to find out how well your mindset aligns with the way we work.