Information Technology (IT) Manager

Grand Park City Hall; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

Grand Park City Hall is looking for a seasoned IT leader to oversee the hotel's technology infrastructure, security, and digital operations. You will manage IT support across departments, drive improvements, and ensure systems run securely and efficiently to support guest experiences.

Ideal candidates bring 5+ years in hospitality IT, a degree in IT or related fields, and hands-on experience with infrastructure, networks, and cloud-based systems. This role requires on-site work in Dublin.

Qualifications

• Minimum 5 years of hospitality IT experience.
• Diploma or Degree in Information Technology or related field.
• Experience managing IT infrastructure, networks, servers, and cloud-based systems.

Responsibilities

• Oversee daily IT operations for hotel systems (servers, networks, PMS, POS, telecommunication, ERP).
• Ensure availability of critical systems with minimal downtime.
• Maintain inventories, lifecycle management, and system documentation.

Skills

IT leadership

Vendor liaison

Budget management

Education

Bachelor's degree in IT or related field

Tools

PMS

ERP systems

Networking

Security practices

Job description

Grand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion.

If you share our passion for service, we invite you to join us.

Discover your passion. Discover Love at Grand Park City Hall.

This position is responsible for overseeing the technological infrastructure, systems security, digital operations, and IT support functions of the hotel. The successful candidate ensures that all IT systems run smoothly, securely, and efficiently to support hotel operations, guest experience, and internal stakeholders.

Job Responsibilities

• Oversee the daily operations of the hotel's IT systems including servers, networks, property management systems (PMS), POS systems, telecommunication systems and ERP system.

• Ensure the smooth functioning and availability of critical hotel systems with minimal downtime.

• Maintain hardware and software inventories, lifecycle management, and system documentation.

• Monitor system performance, perform routine audits, and plan for upgrades or replacements.

• Implement and monitor security protocols to protect systems, data, and networks.

• Ensure compliance with company policies, industry standards, and regulatory requirements.

• Manage antivirus, firewall, backup, and disaster recovery systems.

• Conduct periodic risk assessments and recommend mitigation strategies.

• Liaise with technology vendors, service providers, and contractors to manage IT services and support agreements.

• Lead IT projects such as system upgrades, digitalization initiatives, and new property technology implementations.

• Develop and manage annual IT budgets, including forecasting and cost optimisation.

• Provide management with regular updates on IT performance, projects, and risks.

• Provide after-hours support during emergencies or system maintenance.
  

Job Requirements

• Minimum 5 years of working experience in a similar capacity in the hospitality industry.

• Diploma or Degree in Information Technology, Computer Science, or a related field.

• Experience managing IT infrastructure, networks, servers, and cloud-based systems.