Incident Response Team Lead

Meta; Dublin; On-site; EUR 110,000 - 170,000; Full time

Job summary

Meta's Incident Response Team leads rapid evaluations of threats, risks, and user privacy to avert harm. This role coordinates time-sensitive escalations with internal teams and law enforcement to ensure user safety and privacy.

You will set expectations, mentor staff, and drive improvements to policies and workflows while adapting to evolving priorities across global incidents.

Qualifications

• BA/BS degree or equivalent experience.
• 5+ years in incident response, trust & safety, or related field.
• Strong organizational and prioritization skills.

Responsibilities

• Lead and coordinate incident response operations.
• Provide mentorship and career guidance to team members.
• Collaborate with cross-functional teams and law enforcement as needed.
• Develop and communicate team strategy to improve efficiency and scale workflows.
• Make timely decisions on high-stakes escalations with sensitive content.

Skills

BA/BS degree

Incident response

People management

Operations strategy

Communication skills

Independent worker

Education

BA/BS degree

Job description

The Incident Response Team sits at the heart of how Meta responds when there's an imminent risk to someone's life. We review and assess emergency escalations from law enforcement and from inside Meta, evaluating threat, risk and user privacy to decide what information can be released to help avert harm. These decisions are measured in minutes.Incident Response Team Lead Responsibilities:Bring operational excellence to a team that evaluates threats, risks, and user privacy in a world centered around time-critical emergency escalationsSet clear expectations and goals for individuals and the team, and hold the team accountable for successDevelop and communicate team strategy, including plans for improving operational efficiency and scaling workflows to meet growing demandProvide meaningful 1:1 mentorship, guidance and support for the career development, interests and goals of individual contributors, while removing roadblocks and encouraging innovative solutionsGive clear, actionable feedback on a timely basis, and recognize people and teams for outstanding impactFoster a constructive and collaborative environment for individual contributors tasked with working an intensive caseloadProactively identify concerning team trends and put forward solutionsInterpret performance metrics and impact organizational change as a resultSupport hiring, interviewing and onboarding for the teamCreate and articulate responses to questions from law enforcement, government agencies, and internal teams regarding incident response policy and processWork with cross-functional teams to drive improvements to policies and processes across the teamsProvide real-time summaries for internal partners related to ongoing and resolved casesSupport escalations related to sensitive subject matter with a high degree of urgencyMake immediate decisions based on a variety of complex factors that will include imminence, sensitive issues and graphic content, and coordinate with several internal and external partners including law enforcement to ensure users' safetyWork emergency escalations directly each month to stay current on tooling, policy and case handlingAdapt to evolving priorities, processes, and organizational changes, and be available for domestic and international travelBe willing and able to work with sensitive issues and potentially graphic and/or objectionable content. This role may involve exposure to potentially graphic and/or objectionable content, including but not limited to graphic images, videos, audio, and writings, offensive or derogatory language, and other potentially objectionable material, i.e., child exploitation, graphic violence, self-injury, and suicide content, which may be considered offensive or disturbingAvailability to work a standard Monday to Friday schedule, with occasional weekend or after-hours coverage to provide leadership and coordination during major incidents or periods of unplanned team absenceMinimum Qualifications:Currently has, or is in the process of obtaining, a BA or BS degree in a relevant field or equivalent experience5+ years of experience in incident response, trust and safety, or a related operational fieldProfessional experience in operations, people management, or business strategy and prioritizationHighly organized with the ability to prioritize multiple functions and tasks while managing time efficiently without compromising qualityStrong communication skills, both written and verbal, with an audience varying from team members to executive communicationsAble to work independently with impeccable judgmentExperience working autonomously to identify priorities and drive projects forward in high-stakes environmentsMust be able to pass a criminal background checkPreferred Qualifications:Experience managing formally developing and onboarding othersExperience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologiesDemonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)Experience partnering cross-functionally and across regionsTrack record of improving operational efficiency, or of scaling a team or workflowExperience working in a globally distributed or 24/7 operationExperience supporting a team focused on safety issuesAbout Meta:Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.