Incident Response Team Analyst - STE Contract

Meta; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Meta is seeking an Incident Response Team Analyst on a short-term employee (STE) basis to manage time-sensitive emergency escalations with law enforcement and internal partners. You will review threats, assess risk, and determine what information can be safely disclosed to prevent harm while protecting user privacy.

The role requires experience handling high-stakes situations, strong documentation, and the ability to coordinate with multiple stakeholders under strict SLAs.

Qualifications

• Experience handling time-critical escalations and making well-reasoned decisions under pressure.
• Ability to adapt communication for diverse stakeholders including law enforcement and internal teams.
• Track record of maintaining accurate documentation and meeting deadlines in high-stakes environments.

Responsibilities

• Evaluate threat, risk and user privacy in time-sensitive emergency escalations.
• Review inbound emergency escalations and provide concise responses to partners including law enforcement.
• Convey clear responses regarding policy and process to internal teams and external partners.
• Collaborate with cross-functional teams to improve policies and processes across teams.
• Prepare for weekend work on a rotational basis; handle potentially graphic content as part of the role.

Skills

Time-critical decision making

Cross-functional collaboration

Documentation

Operational workflow management

Education

Bachelor's degree in Criminal Justice or related field

Tools

Social media analytics tools

Online research platforms

Job description

Summary

The Incident Response Team sits at the heart of how Meta responds when there's an imminent risk to someone's life. We review and assess emergency escalations from law enforcement and from inside Meta, evaluating threat, risk and user privacy to decide what information can be released to help avert harm. These decisions are measured in minutes. The team is seeking a candidate with experience managing complex workflows, maintaining accurate documentation, and meeting deadlines in operational environments with experience reviewing and documenting information. You must have a track record of delivering results in environments requiring timely response to escalations with defined service-level expectations, demonstrated ability to make well-reasoned decisions in ambiguous or high-stakes situations, and experience collaborating with cross-functional teams and external stakeholders. This is a short-term employee (STE) position.

Required Skills

Incident Response Team Analyst - STE Contract Responsibilities:

• Bring operational depth to a team that evaluates threat, risk and user privacy in an environment centered around time-critical emergency escalations
• Review and assess inbound emergency escalations
• make immediate decisions based on a variety of complex factors that will include imminence, sensitive issues and graphic content and coordinate with a number of internal and external partners including law enforcement in an attempt to ensure user's safety and mitigate real-world harm
• Convey clear and concise responses to questions from law enforcement, government agencies, and internal teams regarding Incident Response policy and process
• Work with cross-functional teams to drive improvements to policies and processes across teams
• Available for weekend work on a rotational basis regularly
• This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and posts, offensive or derogatory language, and other potentially objectionable material, i.e. child exploitation, graphic violence, self-injury, and other content which may be considered offensive or disturbing

Minimum Qualifications

Minimum Qualifications:

• Minimum 3 years experience in either investigative or analytical roles involving time-critical escalations and real-world harm
• Proven ability to analyze information to assess threat and risk
• Ability to work with potentially graphic and objectionable content
• Proven ability to make important decisions independently and prioritize competing urgent tasks based on impact, imminence, and stakeholder needs, respond quickly to changing situations in complex environments while maintaining accuracy and adherence to established protocols
• Ability to adapt communication style to suit different stakeholders like cross-functional teams and law enforcement
• Demonstrated ability to work independently and manage tasks with minimal supervision
• Experience with social media, analytical tools and online research
• Bachelor's degree in a relevant field (e.g., Criminal Justice, Political Science, or related discipline) or equivalent experience

Preferred Qualifications

• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience with Crisis Management, Government Agencies or Law Enforcement
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Direct experience in handling emergency response escalations
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Proficiency in additional languages (e.g., Hindi or other languages spoken in India (e.g., Tamil, Telugu, Bengali) is preferred because the role supports global emergency escalations where communications may be received in local languages

Industry

Internet