Market Specialist, Global Response Operations

Meta; Dublin; On-site; EUR 90,000 - 150,000; Full time

Job summary

Meta's Global Response Operations team focuses on risk management and real-time decision making to identify, assess, and address threats and incidents at scale.

In this role, you will act as a subject matter expert for the India market, applying regional knowledge to evaluate risk signals and coordinate cross-functional response efforts across policy, trust and safety, legal, and operations teams.

Qualifications

• 5+ years of experience in risk management, trust and safety, policy operations, or a related field.
• Fluency in written and conversational Hindi, required to review and assess Hindi-language content on the platform and coordinate with local-language stakeholders in the India market.
• Experience analyzing complex, ambiguous situations and applying structured frameworks to determine the appropriate courses of action.
• Experience handling and analyzing data to identify trends, patterns, and actionable insights.

Responsibilities

• Review and assess Hindi-language content and coordinate with local-language stakeholders in the India market.
• Apply structured frameworks to evaluate risk signals and determine appropriate courses of action.
• Coordinate cross-functional response efforts with policy, trust and safety, legal, and operations partners.
• Develop and refine operational playbooks and risk classification frameworks.

Skills

Risk management

Trust & safety

Policy operations

Data analysis

Cross-functional coordination

Written risk communication

AI tooling

Ethical AI practices

Multilingual review

Incident response

Tools

SQL

Excel

BI tools

Job description

Meta's Global Response Operations team works at the intersection of risk management and real-time decision making, ensuring that emerging threats, policy violations, and operational incidents are identified, assessed, and addressed at scale.

In this role, you will serve as a subject matter expert for the India market, applying deep regional knowledge to evaluate risk signals, coordinate cross-functional response efforts, and help shape the frameworks that govern how Meta detects and mitigates harm across its platforms.

You will work closely with policy, trust and safety, legal, and operations partners to deliver timely, well-reasoned responses to complex and evolving risk scenarios.

• 5+ years of experience in risk management, trust and safety, policy operations, or a related fieldFluency in written and conversational Hindi, required to review and assess Hindi-language content on the platform and coordinate with local-language stakeholders in the India market
• Experience in analyzing complex, ambiguous situations and applying structured frameworks to determine the appropriate courses of action
• Experience handling and analyzing data to identify trends, patterns, and actionable insights
• Experience collaborating with cross-functional stakeholders to coordinate operational responses or resolve issues with competing priorities
• Experience communicating risk assessments, decisions, and recommendations clearly in writing to both technical and non-technical audiences
• Familiarity with the regulatory, political, and social landscape of the Indian market as it relates to platform integrity or content policy
• Experience with data analysis tools such as SQL, Excel, or visualization platforms to identify trends and anomalies in large-scale datasets
• Experience contributing to the development or refinement of operational playbooks, response protocols, or risk classification frameworks
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Proficiency in additional Indian languages, required to review and assess regional-language content and support incident response across multiple linguistic markets in India
• Experience working in a global operations or incident response environment and crisis response or operational structures on call