Account Manager, UK

Meta; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

Meta Ireland seeks an Account Manager to own and grow a portfolio of UK-based clients, driving revenue and best-practice adoption. You will translate client challenges into tailored account plans and strategic advice to deliver measurable outcomes.

Collaborate with Customer Insights and Direct Marketing to educate and drive adoption, lead C-level conversations, and optimize campaigns using data-driven insights. A fast-paced, international environment awaits.

Qualifications

• 4+ years of experience in customer sales and support, agency account management or consulting.
• Evidence of presentation skills.
• Demonstrated teamwork in a fast-paced, international environment.
• Ability to identify trends in the industry to drive improvements.
• Self-starter with critical thinking and analytical abilities.
• Experience prioritising tasks and managing time under pressure.

Responsibilities

• Grow revenue, education and solution adoption with Clients, Partners and Agencies.
• Partner with Customer Insights and Direct Marketing to drive education programs.
• Develop client strategy and knowledge-sharing initiatives.
• Analyze data to identify trends and improve support processes.
• Optimize campaigns and scale programmatic activities.
• Lead strategic conversations with C-level stakeholders.
• Act as lead point of contact for client portfolios, including escalation.
• Gather agency feedback to enhance ad products and customer experience.
• Deliver consultative support and education on Meta products.
• Present client issues to C-level stakeholders and advocate for customers.

Skills

Presentation skills

Teamwork

Analytical skills

Critical thinking

Client management

English fluency

Education

Bachelor's or Master's degree

Job description

The role of the Account Manager will be to establish, own and manage a portfolio of clients, focusing on driving revenue and best practice adoption. They will achieve this through understanding their customers' challenges and recommending tailored account plans & solutions by delivering strategic advice to drive client success, customer education and customer satisfaction.An appetite for identifying and executing opportunities to drive growth and success for their portfolio of clients is highly valued.Account Manager, UK Responsibilities:Grow revenue, education and solution adoption with Clients, Partners and Agencies where relevantPartner with Customer Insights and Direct Marketing to facilitate education and solution adoption programsHelp develop client strategy, continuous improvement and knowledge sharing initiativesAnalyse data to identify trends to enhance our customer support processes and improve team efficiencyOptimize campaigns and identify programmatic ways to do this at scaleLead strategic conversations with C Level and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to adapt to feedback and adjust plans accordinglyOperate as the lead point of contact for any and all matters specific to your client portfolio, including escalation and troubleshooting to resolve client issuesGather agency and partner feedback to enhance ad products and the customer experienceDeliver consultative support and up-to-date education on our Meta productsPresent key client issues to C-level stakeholders, acting as the customer advocate within MetaMinimum Qualifications:4+ years previous experience in customer sales and support, agency account management or consultingEvidenced success with presentation skillsDemonstrated team working skills, capacity to adapt to a fast-paced, international work environment with a drive for making an impactIdentify and leverage trends within industry of expertise/focusA self starter with experience of critical thinking and analytical skillsDemonstrated experience in effectively prioritizing tasks and managing time, even under high-pressure situationsClient management experienceFluency in EnglishMarket knowledge and work experience in the UK market, as the role manages a portfolio of UK-based clientsPreferred Qualifications:Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologiesBachelors or Masters degree (or equivalent)About Meta:Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.