Incident Response Lead, Product & Engineering

Anthropic Limited; Dublin; On-site; EUR 90,000 - 150,000; Full time

Job summary

Anthropic Limited is hiring an Incident Response Manager to act as the operational backbone for how incidents are handled. You will ensure the right people, information, and processes are in place to respond quickly and accurately across engineering, product, security, legal, and leadership.

You will write runbooks, coordinate across teams, and own communications from real-time updates to post-incident reviews, helping Anthropic improve its resilience and incident response program in a

Qualifications

• 5+ years of experience in incident management across technical product or infrastructure incidents
• Built or significantly shaped an incident response program in a high-growth environment
• Demonstrates ownership and urgency, able to act independently under pressure

Responsibilities

• Build the incident response function, establishing processes, tooling, and standards for incidents at scale
• Serve as on-call incident commander, driving coordinated response across stakeholders
• Engage the right people at the right time, providing urgency and direction in fast-moving situations
• Own incident communications end-to-end, including status pages and customer outreach
• Participate in blameless incident reviews and drive critical remediations
• Partner with engineering to develop and maintain incident response policies and escalation frameworks
• Collaborate with engineering, product, security, legal, and leadership to improve detections and responses

Skills

Incident response

Cross-functional collaboration

Incident management tooling

Cloud infrastructure incidents

Data analysis

Tools

Monitoring tools

Logs

Job description

Anthropic Limited is hiring an Incident Response Manager to act as the operational backbone for how incidents are handled. You will ensure the right people, information, and processes are in place to respond quickly and accurately across engineering, product, security, legal, and leadership.

You will write runbooks, coordinate across teams, and own communications from real-time updates to post-incident reviews, helping Anthropic improve its resilience and incident response program in a