Implementation Specialist, GTM Accelerate

United States Digital Space LLC; Ireland; On-site; EUR 60,000 - 90,000; Full time

Job summary

United States Digital Space LLC in Dublin, Ireland seeks an Onboarding Specialist to guide customers through their first 90 days, ensuring rapid deployment and operational readiness.

You will manage a portfolio of users, run technical workshops on API integration, dashboards, and financial reporting, and collaborate with cross-functional teams to refine onboarding playbooks.

Qualifications

• High professional fluency in English, able to explain API architecture to non-technical stakeholders.
• 2+ years in implementation consulting, technical support, or solutions engineering, preferably in API technologies or SaaS environments.
• Technical aptitude: ability to read and debug code, understand RESTful APIs, and navigate complex technical environments.
• Problem solving: you don't just find answers, you find the best solution for the user's business model.

Responsibilities

• Drive time-to-value by managing a portfolio of user implementations and go-live dates.
• Deliver technical workshops on API integration, Dashboard usage, fraud configuration, and financial reporting.
• Provide prescriptive guidance on API architecture to ensure high-quality integrations.
• Help users set up their teams for success with dispute management workflows and reconciliation processes.
• Deliver outstanding customer service to ensure a positive onboarding experience.
• Continuously update knowledge of the company products and playbooks based on user feedback.
• Collaborate with cross-functional teams to refine onboarding processes and documentation.

Skills

English fluency

Problem solving

API understanding

Tech reading code

Job description

Who we are

About the company

the company is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use the company to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Professional Services team exists to drive the adoption of the company capabilities across our user base, from Fortune 100s to high-growth startups. Within this group, the Accelerate team is responsible for the critical "zero-to-one" phase of the user journey. We partner with developers and technical leaders to ensure they deploy quickly, integrate with high quality, and derive strategic value from the company immediately.

Accelerate is a dedicated the company onboarding program designed to get users live fast and operationally ready. It is a prescriptive engagement where we guide users through technical integration, fraud prevention setup, and financial reporting. Whether through our foundational (free) tier or our premium high-touch service, the goal is identical - eliminate friction, reduce implementation risk, and accelerate time-to-revenue.

What you'll do

the company is launching the company Delivery Centers - a brand new global team to design, implement, and grow the company operations for the next decade. We're looking for dynamic and curious people who have a passion for solving global user issues, building operations, and driving process improvements, and who want to play a front-line role in building this new operational capability for the company and accelerating the company growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you.

As an Onboarding Specialist, you are the technical guide for users during their first 90 days with the company. You proactively unblock deployments and ensure users are operationally ready to scale. You manage a portfolio of users, guiding them through best practices for integration, Dashboard configuration, and risk management. You deliver technical workshops and serve as the primary touchpoint to help users navigate the complexity of payments infrastructure.

Responsibilities

• Drive time-to-value - manage a portfolio of user implementations, acting as a lightweight project manager to ensure they hit their planned go-live dates
• Deliver technical workshops - lead pre-built, interactive workshops covering critical topics such as API integration, Dashboard utilization, fraud and Radar configuration, and financial reporting
• Proactive unblocking - anticipate technical challenges before they become blockers. Provide prescriptive guidance on API architecture and best practices to ensure a high-quality integration
• Operational readiness - go beyond code. Help users set up their teams for success by advising on dispute management workflows and reconciliation processes
• User experience - provide outstanding customer service to ensure a positive onboarding experience, acting as a reliable partner so users feel supported and confident throughout the process
• Continuous learning - continuously update your knowledge of the company products, features, and updates to ensure you provide the most current and strategic advice to your users
• Process improvement - contribute to the improvement of onboarding processes and documentation by collaborating with cross-functional teams to refine our playbooks based on user feedback

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• High professional fluency in English. You explain complex API architecture to non-technical stakeholders and discuss business value with developers.
• 2+ years of experience in implementation consulting, technical support, or solutions engineering, preferably in API technologies or SaaS environments
• Technical aptitude - strong ability to read and debug code, understand RESTful APIs, and navigate complex technical environments
• Problem solving - you don't just find the answer. You find the best solution for the user's specific business model.

Preferred qualifications

• Proficiency in Italian
• Experience with financial systems (ERP, Accounting), online payments, or e-commerce platforms
• Experience delivering live technical training or webinars to external users
• Familiarity with code-level debugging in languages such as Python, Ruby, or Node.js

This role is based in Dublin, Ireland and requires in-office attendance.