Implementation Manager (German or Dutch)

Rippling; Dublin; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid Office Model

Office in Dublin

Job summary

Rippling is seeking an Implementation Manager (IC) to be a foundational member of the Global Implementation team in Dublin. You will implement and drive adoption of Rippling’s global products for customers across segments, delivering seamless implementation experiences.

You will partner one-on-one with clients, manage timelines, and provide domain expertise to customers and internal teams. A strong focus on customer experience and documentation of best practices is expected.

Qualifications

• 3+ years in Implementation, Technical Account Management, Customer Success or related HR/Payroll/Accounting roles.
• Fluent in English and German or Dutch, written and spoken.
• Proven ability to manage multiple projects and keep deadlines.

Responsibilities

• Become a Rippling expert within 60 days and be the go-to resource for customers.
• Own the launch of Global all-in-one Employee Management Platform implementations with clients.
• Drive timelines and adoption by aligning use cases with Rippling best practices.
• Collaborate with Customer Experience & R&D to improve processes and products.

Skills

Customer communication

Project management

Stakeholder management

Cross-functional collaboration

Multilingual (English + German/Dutch)

HR/Payroll domain knowledge

Tools

JIRA

SFDC

G Suite

Outreach

Mac Computers

Job description

About the role

This is an exciting opportunity to be a foundational team member of Rippling’s Global Implementation team.

Implementation is an essential differentiator for Rippling. As an Implementation Manager (an IC role), you will work with our customers across various segments to implement and drive the adoption of Rippling’s global products. You will leverage deep domain expertise and partner it with a deep knowledge of Rippling’s global products as well as strong commitment to customer experience.

Each member of our team is challenged to take on independent projects and show their individual strengths, from product to client experience. Your work will ensure that our clients will have a seamless implementation experience!

Please note, this role is based in Dublin.

What you will do

• Become a Rippling expert - You’ll be a go to resource for our customers within 60 days and with internal colleagues within 90 days.
• Partner 1x1 with an evolving set of clients and own the successful launch of their Global all-in-one Employee Management Platform Implementation.
• Drive Customer Timelines & Adoption - Enable our customer base by deeply understanding your clients’ use cases and aligning them to Rippling’s best practices.
• Partner with and provide domain expertise to our customers and internal Rippling peers.
• Pitch in on developing/documenting implementation processes and best practices.
• Understand our customer use cases - collaborate closely with internal teams such as Customer Experience & R&D to improve our process and products.
• Live and breathe the Rippling company values on a daily basis.

What you will need

• Minimum of 3 years’ experience in Implementation, Technical Account Management, Customer Success, or related roles within HR, Payroll, or Accounting.
• Proficient in English and German or Dutch; written and verbal communication skills
• Proven project management experience deploying multiple projects simultaneously and on time in a fast-paced environment. Nothing slips through the cracks!
• You love interacting with customers and always seek to deliver a great customer experience.
• Creative in finding solutions: You are relentless in searching documentation, asking questions, and you always seek to understand the why behind customer requests.
• Confidently navigate multiple external stakeholders that can range from executives to front line staff in IT, to Operations, to HR, to Finance.
• Comfortable working in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers.
• Proven ability to proactively tackle challenges head on with a can-do attitude.
• Bonus:
• • Experience with HR, Payroll or Accounting domain or software.
  • Proficient in tools such as JIRA, SFDC, G Suite, Outreach, Mac Computers.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee’s role.

Rippling employees work on a Hybrid Office Model - 3 days per week in our Dublin office.

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