ICT Support Officer – Enterprise IT & Security

The Arts Council | An Chomhairle Ealaíon; Dublin; On-site; EUR 42,000 - 64,000; Full time

Job summary

The Arts Council | An Chomhairle Ealaíon is seeking an ICT Support Officer to join a small team responsible for the development, implementation, configuration, and support of ICT systems and infrastructure across three units, including cyber security.

The role requires a minimum of three years’ ICT experience, strong customer service skills, and the ability to work across multiple platforms. It is a full-time, permanent position based in Dublin, with a closing date in November 2026.

Qualifications

• A minimum of three years’ relevant experience working within an ICT environment.
• Strong administrative, organisational, and ICT skills, with a high level of accuracy, attention to detail, and the ability to manage competing priorities effectively.
• A commitment to delivering excellent customer service, with a professional and responsive approach when dealing with internal and external stakeholders, suppliers, and service users.
• A flexible, proactive, and positive approach to work, with the ability to perform effectively in a busy and dynamic environment.
• Demonstrated ability to anticipate requirements, work collaboratively as part of a team, and use initiative to manage responsibilities independently.
• Excellent communication and interpersonal skills, with the confidence and professionalism to engage effectively with a wide range of stakeholders.
• A strong commitment to the principles of public service, including integrity, accountability, and professionalism.
• Self-motivated, adaptable, and results-focused, with a commitment to quality, continuous improvement, and achieving objectives.
• Well-developed analytical, problem-solving, and decision-making skills, with the ability to exercise sound judgement and identify practical solutions to complex issues.

Responsibilities

• Supporting the end-to-end operations of the Grant Management System (GMS), including funding scheme system configuration, award opening/closing, application intake, and document retrieval.
• Supporting external applicants using the GMS with system-related issues and inquiries.
• Supporting the current Microsoft Dynamics (CRM) solution and other Microsoft software applications, assisting internal and external users as required.
• Supporting backup and restore operations, ensuring business continuity across on-premises, cloud, and hybrid environments.
• Handling account/asset reconciliation and other Cyber Security Tasks.
• Providing technical support and issue resolution to internal employees using corporate ICT systems.
• Creating training content for corporate systems through technical documents and videos.
• Carrying out other projects or activities as may be assigned by the ICT management team.

Job description

The Arts Council | An Chomhairle Ealaíon is seeking an ICT Support Officer to join a small team responsible for the development, implementation, configuration, and support of ICT systems and infrastructure across three units, including cyber security.

The role requires a minimum of three years’ ICT experience, strong customer service skills, and the ability to work across multiple platforms. It is a full-time, permanent position based in Dublin, with a closing date in November 2026.