Hybrid Pensions Case Manager — Broker Support

Royal London Group; Dublin; Hybrid; EUR 35,000 - 39,000; Full time

Benefits offered by this job

Discretionary bonus

Benefits package

Pension

Hybrid work

28 days annual leave

Job summary

Royal London Ireland is seeking a Pensions Case Manager - Customer Support to strengthen broker relationships and deliver excellent pension product service. You will support Brokers and the Sales Team, handle enquiries, and administer new business, servicing and claims from a Dublin base in a hybrid role.

Ideal candidates have QFA or APA, pension product knowledge, and strong customer service, communication, and administration skills.

Qualifications

• Experience processing and handling queries on ALL pension products.
• Previous experience in a Customer Service role.
• Ability to meet deadlines/ SLAs and manage priorities.
• Excellent communication and administration skills.
• Demonstrate problem solving skills.

Responsibilities

• Develop broker relationships and provide excellent service.
• Provide administrative support for the Sales Team and Brokers.
• Handle varied and complex inquiries from Brokers and policyholders.
• Plan and prioritise own workload to meet deadlines.
• Maintain and improve service and administration procedures.

Skills

Pensions knowledge

Customer service

Deadline management

Communication

Administration

Problem solving

Education

QFA Qualified or working towards it

APA at a minimum

Job description

Royal London Ireland is seeking a Pensions Case Manager - Customer Support to strengthen broker relationships and deliver excellent pension product service. You will support Brokers and the Sales Team, handle enquiries, and administer new business, servicing and claims from a Dublin base in a hybrid role.

Ideal candidates have QFA or APA, pension product knowledge, and strong customer service, communication, and administration skills.