Pensions Case Manager – Broker Support

Royal London Ireland; Dublin; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

28 days annual leave

Pension matching up to 14%

Private medical insurance

Job summary

Royal London Ireland is seeking a Pensions Case Manager - Customer Support to strengthen broker relationships and deliver service excellence across pension products. The role provides administrative support to the Sales Team and brokers, handling inquiries, new business applications, servicing and claims with a focus on accuracy and timely responses.

Reporting to the Pensions Team Leader, you will manage workloads to meet deadlines, uphold Treating Customers Fairly and the Consumer Protection

Qualifications

• QFA qualification or working towards it; APA at minimum.
• Experience processing and handling queries on ALL pension products.
• Previous experience in a Customer Service role.
• Ability to meet deadlines/ SLAs and manage priorities.
• Excellent communication and administration skills.
• Demonstrate problem solving skills.

Responsibilities

• Develop broker relationships by providing excellent service which promotes Royal London Ireland as the provider of choice for pension products.
• Provide administrative support for and on behalf of the Sales Team.
• Deliver excellent customer service when dealing with varied and complex enquiries from Brokers and policyholders.
• Be able to plan and prioritise own workload to ensure deadlines are achieved.
• Maintain and continuously improve the policies and procedures for the provision of service and administrations tasks.
• Contributes and opines on the future development of our pension offering.
• Ensure all activities are carried out in accordance with Treating Customers fairly principles and the Consumer Protection Code.
• Maintain records in accordance with RL policies and procedures.

Skills

Customer service

Communication

Administration

Problem solving

Time management

Education

QFA qualification / working towards it

APA (minimum)

Job description

Royal London Ireland is seeking a Pensions Case Manager - Customer Support to strengthen broker relationships and deliver service excellence across pension products. The role provides administrative support to the Sales Team and brokers, handling inquiries, new business applications, servicing and claims with a focus on accuracy and timely responses.

Reporting to the Pensions Team Leader, you will manage workloads to meet deadlines, uphold Treating Customers Fairly and the Consumer Protection