Customer Support Existing Business

Royal London Ireland; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Private medical insurance

Job summary

Royal London Ireland is seeking an Existing Business – Customer Support professional on a fixed term 12 month contract to develop customer and broker relationships and deliver excellent service in the Protection market.

Based in Dublin with a hybrid work arrangement (50% home/office), the role provides admin support to customers and Brokers, handles varied enquiries, and ensures deadlines are met while upholding Treating Customers fairly principles and the Consumer Protection Code.

Qualifications

• Experience in processing and handling queries on Protection and Savings & Investment products preferable.
• Previous experience in a Customer Service role.
• Ability to meet deadlines/ SLAs and manage priorities.
• Excellent communication and administration skills.
• Demonstrate problem solving skills.

Responsibilities

• Deliver excellent customer service when dealing with varied and complex enquiries on Protection policies from Brokers and policyholders.
• Plan and prioritise own workload to ensure deadlines are achieved.
• Maintain and continuously improve the policies and procedures for the provision of service and administrations tasks.
• Ensure all activities comply with Treating Customers fairly principles and the Consumer Protection Code.
• Maintain records in accordance with RL policies and procedures.

Skills

Customer service

Time management

Communication

Problem solving

Education

APA or QFA Qualified

Job description

Location: Dublin/Hybrid – 50% Home/Office Based

Royal London Ireland is seeking applications for an Existing Business – Customer Support professional on a fixed term 12 month contract basis whose purpose is to develop customer and broker relationships and deliver excellent service which promotes Royal London as the provider of choice in the Protection market.

Reporting to the Existing Business Team Leader in the role as Existing Business – Customer Support, you will provide administrative support to our customers and Brokers.

About the role

• Deliver excellent customer service when dealing with varied and complex enquiries on Protection policies from Brokers and policyholders.
• Be able to plan and prioritise own workload to ensure deadlines are achieved.
• Maintain and continuously improve the policies and procedures for the provision of service and administrations tasks.
• Ensure all activities are carried out in accordance with Treating Customers fairly principles and the Consumer Protection Code.
• Maintain records in accordance with RL policies and procedures.

About you

Criteria

• APA or QFA Qualified or committed to undertaking QFA exams. Educational support will be provided by Royal London.
• Experience in processing and handling queries on Protection and Savings & Investment products preferable.
• Previous experience in a Customer Service role.
• Ability to meet deadlines/ SLAs and manage priorities.
• Excellent communication and administration skills.
• Demonstrate problem solving skills.

Our approach to compensation is designed to help us attract, inspire and retain the best talent. We aim to pay employees fairly and competitively across all levels and roles. The base salary range for this position is:

This range takes into account the wide range of factors that are considered when making compensation decisions, including but not limited to skill sets; role; skills and experience; and qualifications. This range is an estimate, and further details on salary and total compensation aspects will be shared with candidates during the recruitment process.

Base salary is only one component of our total package. Other rewards include participation in a discretionary bonus scheme and a comprehensive benefits package and pension. We are committed to fostering a flexible work environment that enables employees to thrive personally and professionally.

About Royal London Ireland

Based in our city centre location on St Stephen’s Green in Dublin 2, Royal London Ireland is a fully owned subsidiary of the Royal London Mutual Insurance Society Limited, the largest mutual life, pensions, and investment company in the UK. We are authorised by the Central Bank of Ireland and provide protection products through Financial Brokers across Ireland. Our excellent customer service and mutual mindset means we take a longer-term view and focus on providing best customer outcomes.

Our People Promiseto our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to public holidays, up to 14% employer matching pension scheme contribution and a contribution to private medical insurance. You can see details of our benefits here - Our Benefits.

Inclusion, diversity and belonging

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

Central Bank of Ireland (CBI) Fitness & Probity Regime

Some of our roles are Control Functions (CF) as defined by the Central Bank Reform Act 2010 (Sections 20 & 22) Regulations 2011. If a vacancy is for a CF, it will be indicated above. For CF roles, appointment will be conditional on Royal London Ireland being fully satisfied that the appointee meets the requirements as set out in the Fitness and Probity Standards 2014 issued by the CBI. In the case of proposed appointees to Pre-Approval Control Functions, this includes prior approval by the CBI of such appointments.