Hybrid Pensions Administration Specialist

Willis Towers Watson; Dublin; Hybrid; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Hybrid working options

Educational support

Health insurance allowance €1,500

Life assurance

Share scheme

Cycle-to-work programme

Enhanced optical cover

Job summary

Willis Towers Watson is seeking a Pension Administrator in Dublin to support Defined Contribution scheme administration while developing your technical, analytical and customer service skills through structured training and mentoring.

You will join a collaborative team delivering member and scheme tasks, annual statements, and client reports, with a focus on accuracy, empathy and timely responses. This role offers hybrid working and educational support.

Qualifications

• Experience in Financial Services or customer service.
• Ability to use Excel and perform pension calculations.
• Strong understanding of Irish pensions legislation.
• Empathy and excellent customer service skills in verbal and written interactions.
• Team player in a fast-paced environment.
• Experience in financial services is an advantage.
• High accuracy with clear written and spoken communication.
• Proficiency in pensions administration systems and MS Office.

Responsibilities

• Process member cases across a variety of schemes, including calculations.
• Manage joiners, leavers, retirees, transfers, and deaths in line with scheme rules.
• Reconcile contributions and liaise with payroll providers and fund managers as needed.
• Maintain accurate member data on pension administration systems.
• Issue annual statements, illustrations, and transactional correspondence.
• Produce regular administration reports for clients, trustees and senior management.
• Deliver high-quality customer service within SLAs and targeted outputs.
• Develop knowledge across different case types via training and knowledge sharing.
• Resolve queries with empathy and proactive client care.
• Identify service improvements and communicate them to the team.

Skills

Financial services experience

Customer service

Excel calculations

Irish pensions legislation

Empathy and communication

Team work in busy environment

Pensions analytics

Numerical accuracy

Time management

Attention to detail

Education

QFA desirable

Tools

Microsoft Office

Job description

Willis Towers Watson is seeking a Pension Administrator in Dublin to support Defined Contribution scheme administration while developing your technical, analytical and customer service skills through structured training and mentoring.

You will join a collaborative team delivering member and scheme tasks, annual statements, and client reports, with a focus on accuracy, empathy and timely responses. This role offers hybrid working and educational support.