Manager, LMS Support (11 month FTC)

LinkedIn; Ireland; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

LinkedIn is seeking a Marketing Solutions Support Manager to lead a team of LMS support representatives, driving coaching, quality, and ROI across EMEA. The role coordinates with Sales, Operations, Product Support and Advertising Operations to optimize customer interactions and service levels.

The hybrid work model combines remote and office days, with a focus on scalable processes, workflow enhancements, and stakeholder collaboration to elevate customer care and operational efficiency.

Qualifications

• 4+ years of experience in digital marketing or online advertising.
• 2+ years in a leadership role within the digital marketing or online advertising industry.

Responsibilities

• Build, develop and lead a team of LMS support representatives.
• Analyse metrics, reports and data trends and develop action plans to manage departmental challenges.
• Provide coaching and feedback to ensure the team maintains a high level of productivity and quality.
• Coordinate resolution with appropriate support areas as necessary.
• Collaborate with a team of global peers to drive best practice initiatives and with multiple levels of management as needed.
• Manage internal and external escalations from customers, business partners and within the team.
• Complete quarterly and annual reviews for all direct reports and provide feedback to other teammates as needed.
• Contribute to the implementation of workflow process improvements.
• Set and communicate vision for LMS Support EMEA.
• Engage with LMS stakeholders throughout EMEA

Skills

Communication

Leadership

Stakeholder Engagement

MS Office

Tools

MS Office

Job description

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

We are looking for a LinkedIn Marketing Solutions Support Manager to provide leadership and direction to a team of enterprise support representatives to ensure their success. In this role, you will provide coaching and guidance regarding the quality of customer interactions and daily operations and assess resources and staff needs for the team. You will also analyse operational data to measure and increase ROI and drive efficiency gains.

The role will require tight coordination with a wide range of LinkedIn teams, including: Sales, Operations, Product Support, Direct Marketing and Advertising Operations.

Responsibilities:

• Build, develop and lead a team of LMS support representatives, handling a combination of proactive and reactive interactions with customers.
• Analyse metrics, reports and data trends and develop action plans to manage departmental challenges.
• Provide coaching and feedback to ensure the team maintains a high level of productivity and quality.
• Coordinate resolution with appropriate support areas as necessary.
• Collaborate and communicate with a team of global peers to drive best practice initiatives and with multiple levels of management as needed
• Provide feedback to management regarding necessary changes and updates, including policies, upgrades and customer care issues.
• Manage internal and external escalations from customers, business partners and within the team.
• Communicate effectively and concisely with employees and internal partners.
• Complete quarterly and annual reviews for all direct reports and provide feedback to other teammates as needed.
• Contribute to the implementation of workflow process improvements.
• Set and communicate vision for LMS Support EMEA
• Engage with LMS stakeholders throughout EMEA

Basic Qualifications:

• 4+ years of experience in digital marketing or online advertising.
• Including 2+ years in a leadership rolewithin the digital marketing or online advertisingindustry

Preferred Qualifications:

• Experience monitoring, driving and coaching call quality.
• Advanced knowledge of MS Office (Outlook, Word, PowerPoint and Excel).
• Excellent communication, follow-up, interpersonal and customer service skills.
• Ability to use creative solutions to drive initiative locally or through partnering with other locations.
• Ability to make discretionary decisions based on appropriate research with involvement as needed by key stakeholders.
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision.
• Ability to work in a fast-paced, start-up environment.

Suggested Skills

• Communication
• Leadership
• Stakeholder Engagement

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