Hybrid Lab Systems Support Engineer

Cognizant Technology Solutions Corporation; Cork; Ibrido; EUR 50.000 - 75.000; Tempo pieno

Descrizione del lavoro

Cognizant Technology Solutions Corporation in Ireland seeks a Lab Desktop Support Engineer to manage day-to-day issues on validated Analytical Laboratory Systems. The role sits in the Lab Services Team and handles incident queues, troubleshooting, and on-site support for laboratories.

The ideal candidate has experience in IT applications support within a regulated pharmaceutical environment, strong problem solving and communication skills, and the ability to work hybrid and collaborate with

Competenze

• Experience supporting IT applications in a regulated lab or API environment.
• Hybrid role in pharmaceutical setting.
• Strong problem-solving and communication skills.
• Experience with QC laboratory systems is preferred but not required.

Mansioni

• Provide front line support (level 1) to labs.
• Maintain incident queue and resolve issues in a timely manner.
• Support maintenance and user administration of local Laboratory applications.
• Collaborate with vendor/global teams to troubleshoot system errors.
• Act as main on-site contact for Laboratory System Helpdesk and coordinate with Global teams.

Conoscenze

GMP compliance

Labware LIMS

IT applications support

Windows OS / Server

Strumenti

Labware LIMS software

Microsoft Windows OS

GxP regulatory tools

Descrizione del lavoro

Cognizant Technology Solutions Corporation in Ireland seeks a Lab Desktop Support Engineer to manage day-to-day issues on validated Analytical Laboratory Systems. The role sits in the Lab Services Team and handles incident queues, troubleshooting, and on-site support for laboratories.

The ideal candidate has experience in IT applications support within a regulated pharmaceutical environment, strong problem solving and communication skills, and the ability to work hybrid and collaborate with