Lab Desktop Support Engineer

Cognizant; Cork; Ibrido; EUR 50.000 - 75.000; Tempo pieno

Descrizione del lavoro

Cognizant Technology Solutions Corporation in Ireland seeks a Lab Desktop Support Engineer to manage day-to-day issues on validated Analytical Laboratory Systems. The role sits in the Lab Services Team and handles incident queues, troubleshooting, and on-site support for laboratories.

The ideal candidate has experience in IT applications support within a regulated pharmaceutical environment, strong problem solving and communication skills, and the ability to work hybrid and collaborate with

Competenze

• Experience supporting IT applications in a regulated lab or API environment.
• Hybrid role in pharmaceutical setting.
• Strong problem-solving and communication skills.
• Experience with QC laboratory systems is preferred but not required.

Mansioni

• Provide front line support (level 1) to labs.
• Maintain incident queue and resolve issues in a timely manner.
• Support maintenance and user administration of local Laboratory applications.
• Collaborate with vendor/global teams to troubleshoot system errors.
• Act as main on-site contact for Laboratory System Helpdesk and coordinate with Global teams.

Conoscenze

GMP compliance

Labware LIMS

IT applications support

Windows OS / Server

Strumenti

Labware LIMS software

Microsoft Windows OS

GxP regulatory tools

Descrizione del lavoro

Lab Desktop Support Engineer

The Lab Desktop Support Engineer will be responsible for managing the day to day issues that arise on the validated Analytical Laboratory Systems.

The successful candidate will be part of the Lab Services Team which will maintain the incident queue and manage & resolve issues as they arise in a timely manner.

They will need to have experience in the support of IT applications. He/she is expected to be self-motivated and develop an understanding of the business.

Required Skills

Technical Skills: GMP Essential Labware any LIMS Labware LIMS Basic Domain

Domain Skills: Manufacturing and Supply Chain

Responsibilities

• Experience of working in a pharmaceutical API manufacturing operation or a regulated environment is desirable. This is a hybrid role.

• Support Maintenance and User Administration of local Laboratory applications which will include Periodic User Reviews and Audit Trail Reviews.

• Provide front line support level 1 to labs.

• Trouble shoot system errors and collaborate with vendor/global teams for resolution.

• Acting as main point of contact on site for Laboratory System Helpdesk which will include interacting with the Global teams on various system issues. Support system content deployment and end user training. Recognising the importance of the quality control function in pharmaceutical production the Lab Desktop Support Engineer should display a high level of integrity in the performance of his/her work. S/he should be capable of relating well to other people with whom s/he comes in contact both within and outside of the laboratory area. Experience of supporting QC laboratory systems is preferred but not essential

• Strong knowledge of Microsoft Windows Operating Systems (Windows 7 & Windows Server 2003/2008).

• Strong problem solving skills .Excellent communication and interpersonal skills are essential.

• Excellent organizational and prioritization skills. Ability to work well both independently and in a team environment. Ability and flexibility to perform all other job-related and ad-hoc duties as required.

• Experience in Pharmaceutical industry an advantage

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.