Hybrid IT Knowledge & Documentation Analyst

Eurofins; Leinster; Hybrid; EUR 60,000 - 80,000; Full time

Job summary

Eurofins in Dublin is seeking an IT Knowledge & Documentation Analyst to elevate knowledge management, documentation, and communication across IT. The role blends business analysis, technical writing, and process improvement in an international IT environment.

You will work hybrid, based in Dublin with at least two days in the office per week, collaborating with stakeholders from technical experts to IT leadership to ensure high-quality knowledge capture and sharing.

Qualifications

• 3 years’ experience as a Technical Writer, Business Analyst, Instructional Designer, or similar role.
• Excellent written and verbal English communication skills.
• Experience managing content on knowledge management platforms such as SharePoint or Confluence.
• Experience creating and publishing Knowledge Base articles using platforms such as BMC Helix or ServiceNow.
• Knowledge of Business Process Modelling Notation (BPMN) and associated tools.
• Strong stakeholder engagement and communication skills.
• Experience delivering training and knowledge transfer activities.
• Strong analytical thinking and continuous improvement mindset.
• Ability to balance high‑level process thinking with excellent attention to detail.
• Basic understanding of IT Infrastructure, cloud technologies, networking, IT Service Management, and Information Security concepts.

Responsibilities

• Improve IT Knowledge Management across Eurofins IT.
• Collaborate with stakeholders to ensure knowledge is captured and shared.
• Promote consistency and quality in documentation and communication processes.
• Deliver training and knowledge transfer activities to staff.

Skills

Technical writing

Business analysis

Instructional design

Knowledge management

Stakeholder engagement

Training delivery

Analytical thinking

Attention to detail

English communication

Education

Bachelor's degree in Computer Science or related field

Tools

SharePoint

Confluence

BPMN tools

BMC Helix

ServiceNow

Articulate Storyline

Clipchamp

Job description

Eurofins in Dublin is seeking an IT Knowledge & Documentation Analyst to elevate knowledge management, documentation, and communication across IT. The role blends business analysis, technical writing, and process improvement in an international IT environment.

You will work hybrid, based in Dublin with at least two days in the office per week, collaborating with stakeholders from technical experts to IT leadership to ensure high-quality knowledge capture and sharing.