Business Analyst - ITIL

Reperio Human Capital; Ireland; On-site; EUR 60,000 - 80,000; Full time

Job summary

Reperio Human Capital is seeking an experienced Business Analyst to join a leading professional services firm in Dublin. In this hybrid role, you will play a crucial part in driving improvements across IT operations and business processes through ITIL best practices.

The ideal candidate will have over 5 years of Business Analysis experience, a strong understanding of ITIL principles, and a relevant degree. Responsibilities include facilitating workshops, conducting gap analyses, and translating business requirements into technical specifications.

Qualifications

• 5+ years' Business Analysis experience supporting digital transformation programmes.
• Strong understanding of ITIL principles including Incident, Problem, Change, Configuration, and Request Management.
• ITIL Foundation certification required; BA certification (ECBA, CCBA) highly desirable.

Responsibilities

• Facilitate discovery workshops and interviews to map existing AS-IS IT operations and business processes.
• Conduct gap analyses to identify process improvement and automation opportunities aligned to ITIL best practice.
• Design TO-BE processes including impact analysis across technology, workflows, and business operations.

Skills

Business Analysis

ITIL Principles

Digital Transformation

Technical Specifications Translation

Education

Degree in Computer Science, IT, or related discipline

Tools

Microsoft Cloud certification

Job description

Business Analyst | Dublin | Hybrid

Hiring on behalf of a leading professional services firm, seeking an experienced Business Analyst to play a key role in an IT transformation programme, driving improvements across IT operations and business processes using ITIL best practices.

Responsibilities

• Facilitate discovery workshops and interviews to map existing AS-IS IT operations and business processes
• Conduct gap analyses to identify process improvement and automation opportunities aligned to ITIL best practice
• Design TO-BE processes including impact analysis across technology, workflows, and business operations
• Translate business requirements into technical specifications including data mapping, process flows, and system integrations
• Support the selection and implementation of a new IT toolset including ITSM, Asset Management, and Digital Experience Monitoring solutions
• Establish documentation standards and produce comprehensive process documentation and SOPs
• Serve as the bridge between IT teams and business stakeholders on status, risks, and issues
• Support the Project Manager in delivering projects on time and to budget

Requirements

• 5+ years' Business Analysis experience supporting digital transformation programmes
• Strong understanding of ITIL principles including Incident, Problem, Change, Configuration, and Request Management
• ITIL Foundation certification required; BA certification (ECBA, CCBA) highly desirable
• Experience translating business requirements into technical specifications
• Familiarity with Lean, Six Sigma, or Agile/Scrum methodologies advantageous
• Microsoft Cloud certification beneficial
• Degree in Computer Science, IT, or related discipline

Reperio Human Capital acts as an Employment Agency and an Employment Business.