Hybrid Dublin: Senior Client Operations Lead, Investments

Marsh Agency; Dublin; Hybrid; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Marsh Investments International is seeking a Client Operations Senior Manager to join the Dublin-based Operations team. This hybrid role focuses on delivering exceptional operational support to a portfolio of top-tier clients, coordinating complex deliverables, and driving service governance and improvements.

You will lead client relationships, coordinate cross-functional activity, and advocate for clients within the organization, ensuring timely and proactive service delivery across all

Qualifikationen

• Experience in operations, client servicing, service management, relationship management, or similar environment.

Aufgaben

• Act as a trusted operational partner for assigned top-tier client relationships, building strong relationships with client-side contacts and internal stakeholders.
• Provide dedicated support to complex and strategic client relationships, ensuring service delivery is aligned to client expectations and business objectives.
• Serve as the key internal advocate and coordinator for assigned clients, ensuring actions, deliverables, dependencies, and timelines are tracked and progressed.
• Proactively manage client operational requests, queries, and issues, ensuring timely, accurate, and professional communication at all stages.
• Deliver an above-and-beyond client experience by anticipating needs, maintaining visibility of priorities, and ensuring clients feel supported and valued.
• Lead monthly service reviews and broader client governance forums, ensuring clear oversight of performance, open actions, risks, and service themes.
• Maintain service logs, service level documentation, KPI reporting, and other governance materials for visibility of service quality.
• Stay closely connected to client initiatives, onboarding activity, and operational change programmes, ensuring implications are understood and managed effectively.
• Work with internal teams to coordinate activity across operations, client teams, support functions, and third parties for seamless delivery.
• Act as an escalation point for material service issues or complex operational matters, ensuring timely resolution through governance channels.
• Support onboarding, transition, and change activity to ensure smooth handover into business as usual.
• Provide flexible support across the operations function, including project work and ad hoc priorities from senior leadership.
• Identify recurring issues, service trends, and opportunities to improve processes, controls, and client experience.
• Coach and support colleagues to develop a high-performing and collaborative team.
• Represent the team in internal and external discussions, contributing to effective decision-making and stakeholder relationships.

Kenntnisse

Operations management

Fund operations

Stakeholder management

Deliverables coordination

Commercial awareness

Multi-priority handling

Jobbeschreibung

Marsh Investments International is seeking a Client Operations Senior Manager to join the Dublin-based Operations team. This hybrid role focuses on delivering exceptional operational support to a portfolio of top-tier clients, coordinating complex deliverables, and driving service governance and improvements.

You will lead client relationships, coordinate cross-functional activity, and advocate for clients within the organization, ensuring timely and proactive service delivery across all