Hybrid Customer Success Strategy and Operations Lead

DocuSign, Inc.; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

DocuSign, Inc. is seeking a CS Strategy & Operations Manager in Ireland to drive critical business insights for the EMEA region. You will partner with CS leadership to evaluate processes, optimize costs and scale operations with data-driven decisions.

You will report to the Senior Manager, CS Strategy & Operations, and collaborate across multiple levels to deliver executive-ready insights and improve regional performance.

Qualifications

• 8+ years of experience in customer facing or sales team of a management consultancy/tech company.
• Experience using and developing reports, metrics and dashboards with Salesforce.com and BI tools and Advanced Excel.
• Experience leveraging AI tools and technologies to analyze data, optimize processes, or drive operational efficiencies.
• Willingness and ability to travel as necessary, typical about 15%.

Responsibilities

• Provide thought leadership regarding data and actionable insights to key stakeholders across the Customer Success Management organization.
• Provide visibility and monitoring of key metrics relevant to the region and promote focus areas based on trends and performance differentiators.
• Perform recurring and ad hoc analysis to identify trends, impacts & root causes across Customer Success, and articulate key findings to assist decision making.
• Communicate regularly on business/team performance, making recommendations based on analysis of key performance areas.
• Present insights on key customer success metrics to stakeholders to drive performance in their areas.

Skills

Executive presence

Data storytelling

Cross-functional collaboration

Sales/Customer success experience

Travel readiness

Tools

Salesforce.com

Gainsight

BI tools

Advanced Excel

Job description

DocuSign, Inc. is seeking a CS Strategy & Operations Manager in Ireland to drive critical business insights for the EMEA region. You will partner with CS leadership to evaluate processes, optimize costs and scale operations with data-driven decisions.

You will report to the Senior Manager, CS Strategy & Operations, and collaborate across multiple levels to deliver executive-ready insights and improve regional performance.