Customer Services Manager - Hybrid, 23 Days Leave, Pension

culliganalabama; Galway; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid working model

23 days annual leave (or equivalent)

Company pension scheme

Perks at Work discounts

Employee assistance program (EAP)

Volunteering day

Career progression opportunities

Job summary

Culligan Home is seeking a Customer Services Manager in Claregalway, Co. Galway. The role leads the customer service team, manages day-to-day operations, and drives customer satisfaction for residential clients.

The ideal candidate will have strong leadership and communication skills, a track record in service leadership, and a focus on process improvement. The position offers hybrid working and a defined progression path within the company.

Qualifications

• Proven experience in a customer service leadership role, preferably in residential-focused business.
• Strong leadership and coaching abilities to develop a small team.
• Excellent communication skills, both verbal and written.
• Customer-focused mindset with a passion for service.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Analytical skills to use data to improve team performance.
• Sales acumen to identify opportunities for cross-selling.

Responsibilities

• Lead, motivate and develop a team of customer service professionals; foster a high-performing culture.
• Ensure inquiries, complaints and escalations are handled professionally and promptly.
• Oversee day-to-day operations of the customer service function and ensure targets are met.
• Develop initiatives to strengthen customer loyalty and retention.
• Prepare and present regular reports on team performance and trends; collaborate with Sales, Operations and Finance.
• Ensure compliance with company policies and quality standards.

Skills

Team leadership

Customer service excellence

KPIs & data analysis

Communication skills

Problem solving

Cross-functional collaboration

Sales acumen

Job description

Culligan Home is seeking a Customer Services Manager in Claregalway, Co. Galway. The role leads the customer service team, manages day-to-day operations, and drives customer satisfaction for residential clients.

The ideal candidate will have strong leadership and communication skills, a track record in service leadership, and a focus on process improvement. The position offers hybrid working and a defined progression path within the company.