Collections Negotiator – Target-Driven Finance Pro

Encore; Dublin; On-site; EUR 28,000 - 40,000; Full time

Job summary

Encore in Ireland seeks an experienced Collections Advisor to negotiate outstanding payments with existing and new customers for leading financial institutions. You will join an established team focused on maximizing cash collection and monitoring accounts.

The role requires a target-driven, self-motivated individual who embraces feedback and aims for win–win solutions. CF3 & CF4 reference under MCC F&P regime may apply.

Qualifications

• Previous telephone experience.
• Ability to negotiate the optimum collection commitment.
• Professional in approach and able to deal with a variety of individuals.
• Working knowledge of Word/Excel/Outlook (MS Office).

Responsibilities

• Contact customer by telephone to negotiate payment strategy.
• Keep broken arrangements to a minimum.
• Ability to work a large volume of accounts.
• Achieve and surpass weekly and monthly collection targets.
• Ensure compliant and customer focused collections.
• Manually update accounts and edit information gained from calls.
• Use new technology such as text and voice over text to maximize collections.
• Assisting with ad hoc administrative tasks as designated by Team Leader

Skills

Telephone negotiation

Customer service

Communication

Numeracy

Professional demeanor

Tools

MS Office

Job description

Encore in Ireland seeks an experienced Collections Advisor to negotiate outstanding payments with existing and new customers for leading financial institutions. You will join an established team focused on maximizing cash collection and monitoring accounts.

The role requires a target-driven, self-motivated individual who embraces feedback and aims for win–win solutions. CF3 & CF4 reference under MCC F&P regime may apply.