Hybrid Client Services Coordinator – Mental Health Practice

Centric Health Ltd; Dublin; Hybrid; EUR 17,000 - 24,000; Full time

Job summary

Centric Mental Health is seeking a Client Services Administrator to act as the first point of contact for clients. The role centers on coordinating appointments, managing calendars, and responding to enquiries by phone and email in a supportive, confidential environment.

You will maintain client records, support diary management, and ensure smooth day-to-day operations of the client services function while upholding data protection standards and professional boundaries.

Qualifications

• Experience in a client-facing administrative, customer service, scheduling, or coordination role.
• Fluent in MS Office, particularly Word and Excel.
• Excellent written and verbal English.
• Experience in mental health, healthcare, psychology, or private practice setting.

Responsibilities

• Manage and coordinate clinicians’ calendars, ensuring appointments are scheduled accurately.
• Schedule, reschedule, and cancel client appointments across multiple clinicians and services.
• Monitor appointment availability and optimise clinician schedules.
• Coordinate appointment changes, waitlists, cancellations, and follow-ups.
• Maintain accurate client contact details and records in the practice management system.
• Handle client enquiries via phone and email with a warm, professional manner.

Skills

Client-facing

Scheduling

MS Office (Word/Excel)

Communication

Organisational skills

Data protection

Confidentiality

English proficiency

Healthcare setting experience

Tools

Practice management software

Job description

Centric Mental Health is seeking a Client Services Administrator to act as the first point of contact for clients. The role centers on coordinating appointments, managing calendars, and responding to enquiries by phone and email in a supportive, confidential environment.

You will maintain client records, support diary management, and ensure smooth day-to-day operations of the client services function while upholding data protection standards and professional boundaries.