Hybrid Car & Home Insurance Underwriter – Customer Ops

Intact Insurance UK; Galway; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Intact Insurance Ireland offers a full-time General Insurance Underwriter (Car & Home) role based in Galway. Training takes place in Knocknacarra, with a fast-paced customer services centre handling high volumes of calls and emails.

You will join a team of underwriting professionals focused on best-in-class service. The role involves underwriting within your licence, escalating when needed, and meeting individual and team targets, with ongoing QA and skill development, in a hybrid work setting

Qualifications

• Leaving Certificate completed; mature students also acceptable.
• Experience in insurance is desirable but not essential.
• Excellent verbal and written communication; strong telephone etiquette.
• Exposure to large multinational call centre environments is an advantage.
• Proficient with Word and Excel; strong organizational skills and attention to detail.
• Proven track record of meeting targets.

Responsibilities

• Handle high volume customer contacts via phone and email.
• Make underwriting decisions on car and home insurance within licence.
• Escalate underwriting decisions to senior team members as needed.
• Meet and exceed individual and team targets.
• Focus on Quality Assurance and collaborate with a coach to develop underwriting skills.
• Perform additional administrative duties as required.

Skills

Communication skills

Telephone manner

Targets driven

Organizational skills

Education

Leaving Certificate

Tools

Microsoft Word

Excel

Job description

Intact Insurance Ireland offers a full-time General Insurance Underwriter (Car & Home) role based in Galway. Training takes place in Knocknacarra, with a fast-paced customer services centre handling high volumes of calls and emails.

You will join a team of underwriting professionals focused on best-in-class service. The role involves underwriting within your licence, escalating when needed, and meeting individual and team targets, with ongoing QA and skill development, in a hybrid work setting