Hybrid Billing Operations Specialist: Data-Driven & Growth

PrepayPower; Dublin; Hybrid; EUR 36,000 - 44,000; Full time

Benefits offered by this job

Competitive salary & bonus structure

Private Pension Contribution Scheme

Discounted Health Insurance

Employee Assistance Program

Online GP Services

Career progression opportunities

Fast-paced team environment

Training and development

Annual leave increases

Staff tariff

Modern Sandyford offices

CSR & social initiatives

Refer-a-Friend Scheme

TaxSaver Travel Tickets & Bike-to-Work

Job summary

PrepayPower is seeking a Billing Operations Specialist to drive accurate billing for commercial clients. You will manage end-to-end cycles, audit usage data, and liaise with IT and finance to resolve system issues.

Using strong analytical and Excel skills, you will generate reports, identify discrepancies, and support continuous improvement across billing operations in a dynamic environment.

Qualifications

• Bachelor’s degree in a numerate field. Other relevant certifications are a plus.
• 2-3 years of experience in a billing operations or analyst role, preferably within the energy or utility industry.
• Familiarity with energy pricing models, tariff structures, and energy billing platforms.
• Excellent analytical, problem-solving, and troubleshooting skills.
• High attention to detail with the ability to work efficiently under tight deadlines.
• Proficient in MS Office (Excel, Word, PowerPoint), with advanced Excel skills (pivot tables, VLOOKUP, etc.).
• Proficiency in data analysis tools (e.g. SQL) to manipulate and analyse complex data sets.
• Strong communication skills and the ability to collaborate with cross-functional teams.
• Ability to adapt to a fast-paced environment and manage multiple tasks effectively.
• Ability to adapt to changing industry trends and regulatory requirements.

Responsibilities

• Billing Cycle Management: Support the end-to-end billing process for Yuno’s commercial customers, ensuring accuracy, timeliness, and completeness.
• Review and verify usage data, tariff structures, and customer accounts to generate accurate invoices and deliver internal audit and quality control activities.
• Coordinate with the IT department, Software providers and other teams to resolve system issues and ensure smooth integration of billing data.
• Data Analysis and Reporting: Analyze customer usage patterns, billing discrepancies, and performance metrics to identify trends and anomalies.
• Prepare regular and ad hoc reports to monitor billing accuracy, revenue recognition, and performance against KPIs.
• Conduct regular audits of billing records, invoices, and customer accounts to identify discrepancies or anomalies.
• Assist in the preparation of financial reports for internal stakeholders and external auditors.
• Discrepancy Resolution: Investigate and resolve billing discrepancies, discrepancies between customer data, usage, and rates.
• Respond to customer inquiries and complaints regarding billing issues, ensuring prompt and clear communication.
• Work with cross-functional teams, including customer service and finance, to resolve complex billing disputes.
• Process Improvement: Analyse processes, systems, and data to identify areas of improvement and implement corrective actions.
• Recommend and assist in the implementation of system or procedural changes to optimize billing operations.
• Participate in continuous improvement initiatives and collaborate with IT teams to enhance billing systems.

Skills

Analytical skills

Problem solving

Communication skills

Excel advanced

SQL

Attention to detail

Multi-tasking

Education

Bachelor’s degree in a numerate field

Tools

SQL

Job description

PrepayPower is seeking a Billing Operations Specialist to drive accurate billing for commercial clients. You will manage end-to-end cycles, audit usage data, and liaise with IT and finance to resolve system issues.

Using strong analytical and Excel skills, you will generate reports, identify discrepancies, and support continuous improvement across billing operations in a dynamic environment.