Hotel Reception Supervisor - Elevate Guest Experience

Grand Hotel Malahide; Malahide; Vor Ort; EUR 31.000 - 38.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Meals on duty

Employee discounts

Insurance discount

Employee assistance

Bike to work

Gym access

Refer a friend

Cash savings

Recognition program

Zusammenfassung

The Grand Hotel Malahide is seeking an Experienced Hotel Reception Supervisor to lead the Front Office team and maintain high standards of guest service. In this role you will supervise daily operations, support check-ins/check-outs, handle guest inquiries, and collaborate with housekeeping, reservations, and F&B to ensure smooth service.

You should have hotel front office experience, supervisory skills, strong communication, and a professional, welcoming attitude with flexibility for evenings

Qualifikationen

• Previous experience in a hotel Reception/Front Office role is essential.
• Previous supervisory experience within a hotel environment is highly desirable.
• Strong knowledge of Front Office and hotel operations.
• Excellent communication and interpersonal skills.
• Strong leadership and team-management abilities.
• Excellent customer service skills with a genuine passion for hospitality.
• Confident handling guest complaints and challenging situations.
• Experience using hotel PMS systems and general computer systems.
• Strong cash-handling and administrative skills.
• Flexible availability, including evenings, weekends and public holidays.

Aufgaben

• Supervise and support the Reception team during daily operations.
• Lead by example and ensure a warm, professional and welcoming service is provided to all guests.
• Assist with guest check-ins and check-outs, ensuring the process is efficient and accurate.
• Handle guest queries, requests and complaints professionally and ensure appropriate follow-up.
• Support the team with reservations, room allocations, amendments and cancellations.
• Monitor daily arrivals and departures, VIP guests and special requests.
• Ensure all guest accounts, payments and cash-handling procedures are completed accurately.
• Liaise with Housekeeping, Reservations, Food & Beverage, Maintenance and other departments to ensure smooth hotel operations.
• Complete and communicate shift handovers effectively.
• Ensure Reception procedures, hotel standards and company policies are consistently followed.
• Assist with training, coaching and onboarding of new Reception team members.
• Support the Front Office Manager with staff performance and development.
• Monitor the presentation of the Reception area and ensure it is maintained to a high standard.
• Promote hotel facilities, services and local attractions to guests.
• Identify opportunities to maximise revenue through upgrades and additional hotel services.
• Deal with operational issues promptly and escape matters to management when required.
• Assist with opening and closing procedures.
• Ensure all health and safety, security and GDPR procedures are followed.
• Complete relevant reports and administrative duties accurately.
• Support the Front Office Manager and Management team with daily operational requirements.
• Carry out any other reasonable duties required to support the successful operation of the hotel.

Kenntnisse

Front Office operations

Supervisory experience

Customer service

Leadership

Communication

Problem solving

Team management

Cash handling

Guest relations

Tools

PMS systems

Jobbeschreibung

The Grand Hotel Malahide is seeking an Experienced Hotel Reception Supervisor to lead the Front Office team and maintain high standards of guest service. In this role you will supervise daily operations, support check-ins/check-outs, handle guest inquiries, and collaborate with housekeeping, reservations, and F&B to ensure smooth service.

You should have hotel front office experience, supervisory skills, strong communication, and a professional, welcoming attitude with flexibility for evenings