Reservations Specialist – Luxury Seaside Hotel, Malahide

The Grand; Dublin; Hybrid; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Complimentary parking on site

Free access to Arena Fitness Gym

Staff, family & friends discounts – F

FBD Insurance 15% Discount

Taxsaver & Cycle to Work

Save as You Earn

Refer a Friend bonus

Discounted dry cleaning

On-site Gym discounts

Flexible Schedules

Professional Development

EAP

Staff Discounts

Team Bonding Events

Opportunities for Advancement

Great Location

Work/Life Balance

Employee Recognition

Employee Referral Bonus

Learning & Development

E-Learning

Job summary

The Grand Hotel Malahide is seeking a Reservations Agent to join the Sales & Reservations team. The role involves supporting reservation agents with inquiries, maintaining high service standards, and contributing to yield and inventory control for both properties. Experience in a hotel environment is preferred.

Join a dynamic team at a iconic seaside hotel within the FBD Hotels & Resorts group, offering opportunities for development and growth, and a commitment to guest satisfaction.

Qualifications

• Previous experience in a similar role in a hotel environment.
• Ability to prioritise in a fast-paced environment.
• Excellent organisational and communication skills.

Responsibilities

• Supporting reservation agents with individual reservations/enquiries.
• Adhering to hotel SOPs and company policies.
• Ensure the highest level of customer service at all times.
• Contributing to yield management to achieve accommodation targets and maximum occupancy.
• Assisting in maintaining accurate inventory control for rooms.
• Utilising the hotel CMS, OTA extranets and channel manager for rate loading, guest communications and post-stay feedback.
• Assisting Manager with departmental reporting for both properties.
• Managing rate codes, group booking platform and systems utilisation.
• Supporting Departmental Manager with day-to-day running of department for both properties.

Skills

Administration

Fast-Paced

Reservations

Attention to Detail

Job description

The Grand Hotel Malahide is seeking a Reservations Agent to join the Sales & Reservations team. The role involves supporting reservation agents with inquiries, maintaining high service standards, and contributing to yield and inventory control for both properties. Experience in a hotel environment is preferred.

Join a dynamic team at a iconic seaside hotel within the FBD Hotels & Resorts group, offering opportunities for development and growth, and a commitment to guest satisfaction.