Hotel Deputy General Manager: Guest Experience & Growth

Byrne Hotel Group; Galway; On-site; EUR 90,000 - 110,000; Full time

Job summary

The Salthill Hotel in Galway, Ireland, is seeking an experienced Deputy General Manager to join our management team. This role focuses on delivering exceptional guest experiences, developing high-performing teams and driving operational and commercial performance.

Working closely with the Group Operations Manager, you will lead departments, optimise profitability, monitor revenue and costs, ensure compliance with policies and legislation, and represent the hotel to guests and business partners.

Qualifications

• Proven experience in a senior hotel management position, ideally as a Deputy General Manager, Operations Manager or similar.
• Strong knowledge of hotel operations across Rooms, Food & Beverage and other key departments.
• Excellent leadership, communication and people-management skills.
• A strong commercial understanding and proven ability to achieve operational and financial targets.
• A genuine passion for hospitality and delivering outstanding guest experiences.
• Excellent organisational and problem-solving abilities.
• The confidence and professionalism to represent the hotel with guests, colleagues and business partners.
• A hands-on approach and the ability to thrive in a busy, customer-focused environment.

Responsibilities

• Support the Group Operations Manager in the overall operation and strategic management of the hotel.
• Lead and motivate department managers and operational teams, fostering a positive and performance-focused culture.
• Ensure exceptional standards of guest service and satisfaction across all areas of the hotel.
• Oversee daily hotel operations, ensuring compliance with company policies, procedures and relevant legislation.
• Monitor operational performance, revenue, costs and departmental budgets.
• Identify opportunities to improve profitability, efficiency and guest experience.
• Work closely with Sales, Revenue, Food & Beverage, Rooms and other departments to maximise hotel performance.
• Manage guest feedback and resolve issues professionally and effectively.
• Support recruitment, training, coaching and development of employees.
• Maintain strong relationships with guests, corporate clients, suppliers and other stakeholders.
• Ensure health, safety, security and compliance standards are maintained throughout the hotel.

Job description

The Salthill Hotel in Galway, Ireland, is seeking an experienced Deputy General Manager to join our management team. This role focuses on delivering exceptional guest experiences, developing high-performing teams and driving operational and commercial performance.

Working closely with the Group Operations Manager, you will lead departments, optimise profitability, monitor revenue and costs, ensure compliance with policies and legislation, and represent the hotel to guests and business partners.