Host

Dean Group; Dublin; On-site; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Staff room discounts

Meals on shift

Bike to work

Wellness program

Career progression

Job summary

Dean Group is seeking a Host for Banba, The Dean in Dublin Centre. You will greet guests, manage reservations, and coordinate seating to deliver polished service in a boutique environment.

This role emphasizes warm hospitality, strong English communication, and teamwork with restaurant and events teams to create a memorable guest journey.

Qualifications

• Experience in host/front-of-house within hospitality.
• Proficient with Seven Rooms reservations system.
• Fluent English with strong verbal/written communication.
• Professional presentation and welcoming demeanor.

Responsibilities

• Greet guests with warmth and professionalism on arrival.
• Manage reservations and seating to ensure smooth service.
• Coordinate front-of-house communication between teams and management.
• Assist with VIPs, events show rounds, and peak-time coverage.

Skills

Hospitality experience

Front-of-house

Fluent English

Communication skills

Seven Rooms

Tools

Seven Rooms

Job description

At Dean Group, we reimagine hospitality with character, not conformity. Founded in Dublin and now growing across Europe and the US, we create hotels shaped by personality, culture, and a heart-led hustle. Each of our hotels, restaurants, bars and gyms tells its own story, brought to life through humble hospitality and genuine human connection. Our people are at the centre of it all. They show up with individuality, warmth and curiosity, shaping who we are and how guests experience our hotels every day. We welcome fresh thinking and imagination, because playing it safe never made anything unforgettable.

We are currently seeking an experienced Host to join the team in Banba, The Dean, Dublin Centre. If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from you!

Key Areas

• The first point of contact for all guests arriving at Banba.
• Creating a warm, welcoming, and memorable first impression
• Managing reservations and floor plans through Seven Rooms
• Supporting overall guest flow and table coordination during service
• Acting as a key communication link between guests and front-of-house operations
• Maintaining a high standard of presentation and ambiance at the front-of-house desk and entrance area

Job Purpose

As Host at Banba, you are the first and lasting impression of the guest journey. This role is perfect for someone with a genuine love for people, and an eye for detail. You will greet guests, manage the reservation book, and coordinate seating to ensure smooth and elegant service delivery.

The Host is a vital part of the guest experience, responsible for creating a polished and energetic atmosphere that reflects the premium, boutique standard of Banba, The Dean, Dublin Centre. Working closely with the restaurant and events teams, you’ll be central to delivering both seamless service and warm hospitality.

Guest Experience & Front Desk Presence

• Greet guests with charm, energy, and professionalism upon arrival
• Ensure all guests are attended to promptly and personally
• Provide accurate information about menus, dining options, and guest amenities
• Set the tone for a relaxed yet refined dining experience
• Maintain a strong presence at the front of house throughout service

Reservation & Table Management

• Manage bookings, confirmations, and guest requests via Seven Rooms
• Organise and adjust table plans to maximise efficiency and service flow
• Log special occasions, preferences, and repeat guest information
• Ensure booking data is accurate, up to date, and reflective of business needs
• Answer guest enquiries via phone and email in a timely, professional manner

Service Coordination & Communication

• Act as a central point of communication between reception, floor staff, and management
• Support the Sales & Events team by greeting VIPs and hosting restaurant show rounds
• Assist the front-of-house team on the floor during peak times or guest transitions

Preferred Experience

• Experience in a host, reservations, or front-of-house role in a restaurant or hotel
• Proficient with Seven Rooms reservation system
• Fluent in English with excellent written and verbal communication skills
• Engaging personality with a naturally welcoming approach
• High level of personal presentation and professionalism
• Ability to multitask, stay calm under pressure, and remain organised
• Previous experience in a high-end or boutique hospitality environment is a plus
• Global discounted staff room rates across the group
• 50% off Food and 25% Beverage across the group
• Accrued Annual Leave with Service
• Friends and Family discount
• Continual training and development
• Career progression within the Group
• Gratuities *
• Meals on shift
• Bike to work scheme
• Refer a friend scheme
• Wellness at work events and access to wellness platform
• Employment Assistance Programme
• Group discounts for cinema tickets, shopping deals etc
• Service recognition
• Regular funfilled activities and gatherings for all teams across the group

*Applicable to certain positions

Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting Dean Group to contact you for other opportunities within the Group