Hospitality Supervisor

Aramark; Ireland; On-site; EUR 40,000 - 60,000; Full time

Job summary

Aramark Ireland is seeking a Hospitality Supervisor to lead and coordinate hospitality services at the Galway site, covering meetings, events and executive catering, ensuring a high-quality guest experience aligned with Aramark and Boston Scientific standards.

The role collaborates with site stakeholders and kitchen leadership to plan resources, manage the calendar, monitor budgets, and develop the hospitality team while maintaining HACCP compliance and exceptional service.

Qualifications

• Must have proven experience in hospitality management.
• Experience managing events and hospitality functions.
• Excellent planning, organisation and leadership skills.
• Financial awareness and budget management experience.
• Knowledge of food safety and HACCP requirements.

Responsibilities

• Lead day-to-day hospitality services across the site.
• Manage meetings, events, conferences and special catering requirements.
• Ensure hospitality services are delivered to consistently high standards.
• Manage the hospitality booking system and calendar.
• Act as the primary contact for hospitality requests and enquiries.
• Plan resources with Unit Managers and kitchen leadership.
• Build relationships with Boston Scientific stakeholders.
• Manage customer feedback and service reviews.
• Promote services and drive utilisation.
• Manage revenues and expenditure.
• Monitor sales performance and identify growth opportunities.
• Ensure accurate billing and financial administration.
• Lead and develop hospitality team members; recruitment and training.
• Promote a culture of customer service excellence.
• Ensure HACCP compliance and participate in audits.

Skills

Hospitality management

Event management

Leadership

Planning

Budgeting

Food safety HACCP

Job description

The Hospitality Supervisor is responsible for the leadership, planning, coordination and delivery of hospitality services across the Boston Scientific Galway site. The role is accountable for managing all hospitality activities including meetings, events, conferences, executive catering, visitor hospitality and special functions, ensuring a consistently high-quality customer experience that reflects both Aramark and Boston Scientific standards.

Working closely with site stakeholders, hospitality bookers, the Account Manager, Unit Managers, and Head Chef, the Hospitality Manager will coordinate hospitality demand across the site, manage the hospitality calendar, and ensure that hospitality services are planned, resourced, and delivered efficiently and professionally.

Key Responsibilities

Hospitality Service Management

• Lead day-to-day management of hospitality services across the site.
• Manage meetings, events, conferences and special catering requirements.
• Ensure hospitality services are delivered to consistently high standards.

Hospitality Planning & Coordination

• Manage the hospitality booking system and hospitality calendar.
• Act as the primary point of contact for hospitality requests and enquiries.
• Plan hospitality resources in conjunction with Unit Managers and kitchen leadership.
• Build strong relationships with Boston Scientific stakeholders.
• Manage customer feedback and service reviews.
• Promote hospitality services and drive utilisation.
• Manage hospitality revenues and expenditure.
• Monitor sales performance and identify growth opportunities.
• Ensure accurate billing and financial administration.
• Lead and develop hospitality team members.
• Manage recruitment, training and performance reviews.
• Promote a culture of customer service excellence.

Food Safety, Health & Safety & Compliance

• Ensure compliance with HACCP, food safety and health & safety requirements.
• Participate in audits and compliance reviews.
• Work closely with the Account Manager, Unit Managers and Head Chef.
• Coordinate resources to support hospitality delivery across both buildings.
• Support VIP visits, business events and continuous improvement initiatives.

Key Performance Indicators

• Hospitality customer satisfaction scores
• Hospitality revenue performance
• Labour cost performance
• Food cost and waste performance
• Compliance and audit results
• Employee engagement and retention

Qualifications

• Previous hospitality management experience.
• Experience managing events and hospitality functions.
• Excellent planning, organisation and leadership skills.
• Financial awareness and budget management experience.
• Knowledge of food safety and HACCP requirements.

Additional Information

About Aramark
Aramark Ireland is a leader in food, facilities, and workplace services, supporting clients across healthcare, education, business, and the public sector. With over 40 years in Ireland and more than 8,000 colleagues across Ireland and Northern Ireland, we are committed to service excellence, innovation, sustainability, and creating meaningful experiences for our clients, colleagues, and communities.

Aramark is committed to creating a diverse and inclusive workplace and welcomes applications from all candidates.