Higher Ed Google Workspace Specialist

MarketStar; Dublin; On-site; EUR 63,000 - 73,000; Full time

Benefits offered by this job

Health cover

Pension plan

Training & career development

Education reimbursement & pension

Birthday leave

Hardship loan

Mental health support

Bike To Work Scheme

Awards for top performers

Job summary

MarketStar is seeking a Technical Account Manager for Higher Education to support a global education business across Europe, the Middle East and Africa. You will be the primary technical contact for universities, guiding them on Google Workspace for Education adoption and IT modernization.

Based onsite in Leopardstown, Dublin 18, you will troubleshoot issues, document best practices, and collaborate with global teams to deliver exceptional service to academic institutions.

Qualifications

• 1-3 years' experience in a customer-facing technical role.
• Experience administering Google Workspace or a comparable enterprise collaboration platform.
• Strong understanding of the Google Workspace Admin Console, including user provisioning, policy management and security controls.
• Experience with email routing and authentication technologies, including MX, SPF, DKIM and DMARC.

Responsibilities

• Act as the technical point of contact for a portfolio of Higher Education institutions, developing a strong understanding of their IT environments, priorities and objectives.
• Own and manage the resolution of technical issues and escalations relating to Google Workspace for Education.
• Communicate clearly and professionally with customers, managing expectations throughout the troubleshooting and resolution process.
• Collaborate with internal support teams to ensure the timely and effective resolution of high-priority incidents.
• Provide practical guidance on Google Workspace best practices, including organisational unit (OU) structures, security configurations and third-party integrations.
• Respond to technical queries relating to the Google Workspace Admin Console and administrative tools.
• Gather customer feedback on product features, functionality and issues, sharing insights with internal stakeholders.

Skills

Customer-facing experience

Google Workspace admin

Email security & DKIM/SPF

IT support in education

Strong communication

Education

Bachelor's degree in a technical discipline or equivalent

Tools

Google Apps Script

GAM

Job description

MarketStar is seeking a Technical Account Manager for Higher Education to support a global education business across Europe, the Middle East and Africa. You will be the primary technical contact for universities, guiding them on Google Workspace for Education adoption and IT modernization.

Based onsite in Leopardstown, Dublin 18, you will troubleshoot issues, document best practices, and collaborate with global teams to deliver exceptional service to academic institutions.