Healthcare Customer Advisor — Hybrid, Impactful Support

AXA Group; Cork; Hybrid; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Gym subsidy

Pension contribution

Performance pay

Hybrid working

Wellbeing programmes

Maternity/Paternity pay

Career progression

Job summary

laya healthcare is seeking a Customer Service Advisor at our Little Island, Cork contact point. You will handle inbound member calls, answer questions, and guide members through queries about policies, claims, payments and cover options in a supportive, professional manner.

We value people who enjoy solving problems, building connections and delivering outstanding service. This role offers hybrid working after training, with a structured onboarding and development opportunities within a leading

Qualifications

• Excellent communication and listening skills
• A genuine passion for helping people
• Confidence speaking with customers over the phone
• Strong problem-solving abilities and attention to detail
• Resilience and adaptability in a fast-paced environment
• The ability to remain calm and professional during challenging conversations

Responsibilities

• Handle inbound calls from members in a professional and supportive manner
• Assist with queries relating to policies, claims, payments, renewals and cover options
• Simplify complex information and explain it clearly and confidently
• Resolve member concerns and complaints with empathy and good judgement
• Maintain accurate records and follow regulatory and business processes
• Work collaboratively with colleagues to deliver outstanding member experiences
• Help ensure every interaction leaves a positive and lasting impression

Job description

laya healthcare is seeking a Customer Service Advisor at our Little Island, Cork contact point. You will handle inbound member calls, answer questions, and guide members through queries about policies, claims, payments and cover options in a supportive, professional manner.

We value people who enjoy solving problems, building connections and delivering outstanding service. This role offers hybrid working after training, with a structured onboarding and development opportunities within a leading