Health Club Supervisor — Lead Team & Guest Experience

The Kingsley; Cork; On-site; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Company Funded Educational Programs

Dining discount up to 50%

Accommodation discount for family &amp

Spa discount and products

Staff Dining Facilities

Staff Parking

Job summary

The Kingsley in Cork City, Ireland, is seeking a Health Club Supervisor to lead the Health Club team and ensure exceptional service for members and guests. This on-site, full-time role requires a proven supervisory background and a passion for fitness and hospitality.

Responsibilities include day-to-day operations, staff coaching, and driving memberships and revenue, with opportunities to develop in a luxury hotel environment and enjoy staff benefits.

Qualifications

• Experience in a supervisory/management role.
• Minimum 3 years' experience in a similar fitness or health club environment.
• Nationally recognised NCEHS / NCEF Fitness Instructor qualification or equivalent.
• Strong leadership and people management skills.
• Excellent communication and customer service skills.
• Strong sales awareness and target-focused approach.
• Good computer skills and ability to analyse figures and performance.
• Lifeguard and Pool Plant Operator certification is an advantage.
• Flexibility to work across a seven-day roster.

Responsibilities

• Ensure all members and guests receive a warm, friendly and professional service.
• Support the smooth day-to-day running of the Health Club in line with hotel and departmental standards.
• Deal with member and guest queries, feedback and complaints promptly and professionally.
• Maintain high standards of cleanliness, presentation and service throughout the Health Club.
• Supervise, support and motivate the Health Club team.
• Assist with the training, coaching and development of new and existing team members.
• Support staff appraisals, departmental meetings and ongoing performance management.
• Promote Health Club memberships, personal training, classes, retail and other revenue opportunities.
• Monitor sales, stock levels, departmental costs and key performance indicators.
• Ensure all equipment is maintained to a high standard and report any defects promptly.
• Ensure Health & Safety, hygiene and pool procedures are followed at all times.
• Assist with the recruitment and onboarding of Health Club team members.
• Work closely with the wider hotel management team to ensure excellent communication and service standards.
• Carry out any other reasonable duties required to support the effective operation of the Health Club.

Skills

Leadership

Customer service

Sales awareness

Communication

Computer skills

Team motivation

Education

NCEHS / NCEF Fitness Instructor qualification or equivalent

Job description

The Kingsley in Cork City, Ireland, is seeking a Health Club Supervisor to lead the Health Club team and ensure exceptional service for members and guests. This on-site, full-time role requires a proven supervisory background and a passion for fitness and hospitality.

Responsibilities include day-to-day operations, staff coaching, and driving memberships and revenue, with opportunities to develop in a luxury hotel environment and enjoy staff benefits.