Health Club Supervisor

Hollybank Trustees Ltd; Cork; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Education programs

Dining discount

Accommodation discount for family and

Spa discount

Staff dining facilities

Staff parking

Job summary

The Kingsley in Cork is seeking a Health Club Supervisor to lead the Health Club team and ensure exceptional guest experiences. You will oversee daily operations, maintain high service standards and drive revenue opportunities within the club.

Ideal candidates bring a minimum of 3 years in a fitness or health club setting with strong leadership, communication and sales skills. A relevant fitness qualification is required and a seven-day roster is expected.

Qualifications

• Experience in a supervisory/management role is essential.
• Minimum 3 years' experience in a similar fitness or health club environment.
• Strong leadership and people management skills.
• Excellent communication and customer service skills.

Responsibilities

• Ensure all members and guests receive warm, friendly and professional service.
• Support smooth day-to-day running of the Health Club in line with hotel standards.
• Deal with member and guest queries, feedback and complaints promptly and professionally.
• Maintain high standards of cleanliness, presentation and service throughout the Health Club.
• Supervise, support and motivate the Health Club team.
• Assist with training, coaching and development of team members.
• Support staff appraisals and ongoing performance management.
• Promote Health Club memberships, personal training and classes.
• Monitor sales, stock, costs and KPIs.
• Ensure equipment is maintained and report defects promptly.

Skills

Leadership

Customer service

Sales awareness

Communication

Team motivation

Computer skills

Education

Nationally recognised NCEHS / NCEF Fitness Instructor qualification or equivalent

Job description

Location: On site / Cork City, Cork, Ireland
job type: Permanent / Full-time
Sector and subsector: Arts | Hospitality
Salary: Competitive salary

The Kingsley is currently recruiting for a Health Club Supervisor to join our Health Club team.

This role is ideal for an experienced fitness professional with strong leadership and customer service skills. The Health Club Supervisor will support the day-to-day operation of the club, ensuring excellent service, high standards and a positive experience for all members and guests.

Staff Benefits Include:

• Company Funded Educational Programs
• Discount on Dining options of up to 50%
• Reduction on accommodation for family and friends
• Discount for Spa treatments and products
• Staff Dining Facilities
• Staff Parking

What We Are Looking For:

• Previous experience in a supervisory/management role is essential.
• Minimum 3 years' experience in a similar fitness or health club environment.
• Nationally recognised NCEHS / NCEF Fitness Instructor qualification or equivalent.
• Strong leadership and people management skills.
• Excellent communication and customer service skills.
• Strong sales awareness and target-focused approach.
• Good computer skills and ability to analyse figures and performance.
• Lifeguard and Pool Plant Operator certification is an advantage.
• Flexibility to work across a seven-day roster.

Responsibilities:

• Ensure all members and guests receive a warm, friendly and professional service.
• Support the smooth day-to-day running of the Health Club in line with hotel and departmental standards.
• Deal with member and guest queries, feedback and complaints promptly and professionally.
• Maintain high standards of cleanliness, presentation and service throughout the Health Club.
• Supervise, support and motivate the Health Club team.
• Assist with the training, coaching and development of new and existing team members.
• Support staff appraisals, departmental meetings and ongoing performance management.
• Promote Health Club memberships, personal training, classes, retail and other revenue opportunities.
• Monitor sales, stock levels, departmental costs and key performance indicators.
• Ensure all equipment is maintained to a high standard and report any defects promptly.
• Ensure Health & Safety, hygiene and pool procedures are followed at all times.
• Assist with the recruitment and onboarding of Health Club team members.
• Work closely with the wider hotel management team to ensure excellent communication and service standards.
• Carry out any other reasonable duties required to support the effective operation of the Health Club.