Head of Workplace Experience, Facilities & Property

Glandore company; Dublin; On-site; EUR 110,000 - 150,000; Full time

Job summary

Glandore is seeking a Head of Workplace Experience, Facilities & Property to lead operations across its Dublin, Cork and Belfast portfolio. The role combines strategic leadership with hands-on management of facilities, hospitality, safety and supplier partnerships.

You will partner with Directors and the Senior Leadership Team to shape scalable processes, driving cost efficiency and exceptional member experiences while guiding ESG initiatives and organisational growth.

Qualifications

• Senior leadership experience within facilities management, workplace services, hospitality, property management or related sectors.
• Experience leading multi-site operations and teams.
• Strong commercial and financial management capabilities with budget responsibility.

Responsibilities

• Lead strategic operations across Dublin, Cork and Belfast portfolio.
• Develop scalable operational frameworks and standards for growth.
• Drive ESG, safety, compliance and continuous improvement initiatives.
• Manage supplier relationships, contracts and procurement.
• Coach and develop Operational Managers and teams.

Skills

Senior leadership

Multi-site operations

Commercial & financial acumen

Budget management

People development

Procurement & vendor management

Stakeholder management

Health & safety compliance

Job description

Dublin, with regular travel to Cork and Belfast

Reporting To

Company Directors

Direct Reports

Operations Managers (Dublin, Cork & Belfast) and associated operational teams

Founded over 25 years ago, Glandore is Ireland's leading family-owned workplace provider, delivering premium flexible workspace, meeting rooms and business environments across Dublin, Cork and Belfast.

Our success has been built on exceptional service, strong relationships, operational excellence and an unwavering focus on customer experience.

As the workplace market continues to evolve, Glandore is entering an exciting new phase of growth and development. We are investing in our people, systems and operational capabilities to ensure we continue to deliver outstanding experiences while building a scalable platform for future growth.

This is a rare opportunity to join a well-established business at a pivotal point in its journey and play a significant role in shaping its future.

The Opportunity

This is far more than a traditional facilities or property management role.

The successful candidate will be responsible for leading operations across our entire portfolio while helping to build the systems, standards, processes and operational capabilities required to support the next stage of Glandore's growth.

Working directly with the Directors and Senior Leadership Team, the role offers significant influence over strategic decision-making, operational improvement initiatives and future business planning.

The successful candidate will combine strong operational leadership with commercial awareness, hospitality-led thinking, people management capability and a passion for continuous improvement.

We are seeking an individual who enjoys building, improving and scaling organisations, not simply maintaining them.

Role Purpose

The Head of Workplace Experience, Facilities & Property is responsible for the strategic leadership and day-to-day management of all operational activities across Glandore's portfolio.

The role is accountable for:

• Operational excellence
• Facilities and property management
• Member experience and hospitality
• Financial performance and cost control
• Health & Safety and compliance
• ESG and sustainability initiatives
• Supplier and contractor management
• Operational transformation and continuous improvement
• Development of scalable operational frameworks to support future growth

The role serves as a key member of the Senior Leadership Team and contributes actively to the long-term development of the business.

Key Responsibilities

Workplace Experience & Hospitality

• Champion a hospitality-led culture across all locations.
• Ensure Glandore consistently delivers an exceptional member experience.
• Develop and maintain premium service standards across the portfolio.
• Drive initiatives that improve customer satisfaction, retention and engagement.
• Act as the escalation point for significant member concerns.
• Work closely with Sales and Operations teams to support occupancy and customer retention objectives.
• Continuously identify opportunities to enhance the workplace experience.

Facilities & Property Leadership

• Lead all facilities management activities across Dublin, Cork and Belfast.
• Ensure buildings operate safely, efficiently and to the highest standards.
• Oversee planned preventative maintenance programmes and reactive maintenance activities.
• Manage soft and hard services contracts, including cleaning, security, maintenance and specialist contractors.
• Support fit-outs, refurbishments, relocations and workplace improvement projects.
• Ensure consistency in presentation, standards and operational delivery across all locations.
• Drive continuous operational improvement through best practice facilities management.

Operational Leadership

• Lead operational activities across all Glandore locations.
• Develop and implement operational strategies aligned to business objectives.
• Create standardised operating procedures and performance frameworks.
• Drive efficiency, productivity and service improvements.
• Introduce operational systems and technologies that improve scalability and consistency.
• Establish and monitor key operational KPIs.
• Ensure operational readiness to support future growth initiatives.
• Prepare and manage operational budgets across all locations.
• Monitor expenditure and identify opportunities for cost reduction and operational efficiencies.
• Manage key operational cost centres including:
• Energy
• Maintenance and Repairs
• Cleaning
• Workplace Services
• Facilities Contracts
• Drive value through effective procurement and supplier negotiations.
• Develop business cases for operational investments and improvement projects.
• Support Directors in evaluating opportunities, risks and investment decisions.

Supplier, Procurement & Contract Management

• Develop and manage strategic supplier relationships.
• Lead procurement and tendering activities.
• Monitor supplier performance against agreed SLAs and KPIs.
• Drive improvements in supplier service delivery and contract value.
• Ensure suppliers meet compliance and sustainability requirements.
• Identify opportunities for consolidation, cost savings and operational improvements.

Health, Safety & Compliance

• Lead Health & Safety strategy across the portfolio.
• Ensure compliance with statutory and regulatory requirements.
• Oversee audits, risk assessments and incident investigations.
• Maintain business continuity and emergency response procedures.
• Promote a culture of accountability, safety and operational discipline.
• Ensure all locations maintain best-in-class compliance standards.

ESG & Sustainability

• Lead implementation of Glandore's ESG programme.
• Drive improvements in energy efficiency and environmental performance.
• Support waste reduction, resource efficiency and sustainable procurement initiatives.
• Develop ESG reporting metrics and performance monitoring frameworks.
• Engage suppliers and stakeholders in sustainability initiatives.
• Support future sustainability certifications and reporting requirements.

Leadership & People Development

• Lead, coach and develop Operational Managers and operational teams.
• Foster a culture of accountability, collaboration and excellence.
• Conduct regular performance reviews and development planning.
• Support recruitment, succession planning and talent development.
• Build leadership capability throughout the organisation.
• Drive employee engagement and professional development.

Strategic Growth & Continuous Improvement

As a member of the Senior Leadership Team, the role will play a key part in supporting the continued growth and evolution of the business.

Responsibilities include:

• Identifying opportunities to improve operational scalability.
• Developing operational frameworks capable of supporting future growth.
• Contributing to strategic planning and organisational development initiatives.
• Supporting evaluation of new opportunities, investments and projects.
• Driving innovation, technology adoption and process improvement.
• Ensuring operational infrastructure can support future expansion.
• Building systems and standards that enable sustainable growth.
• Providing strategic operational insight to the Directors and Senior Leadership Team.

Skills, Experience & Qualifications

• Senior leadership experience within facilities management, workplace services, hospitality, property management or related sectors.
• Experience managing multi-site operations.
• Strong commercial and financial management capability.
• Experience developing and managing operational budgets.
• Demonstrated success leading teams and developing managers.
• Strong procurement, vendor and contract management experience.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving skills.
• Health & Safety and compliance management experience.

Highly Desirable

• Experience within flexible workspace, hospitality, serviced offices or workplace services environments.
• ESG or sustainability programme experience.
• Health & Safety qualification.
• Experience leading transformation, business improvement or scaling initiatives.
• Experience working within a growing or evolving business environment.

What Success Looks Like

The successful candidate will:

• Deliver exceptional member satisfaction and retention.
• Maintain industry-leading operational standards.
• Improve efficiency and cost performance across the portfolio.
• Create consistency across all locations.
• Strengthen compliance and risk management.
• Build high-performing operational teams.
• Drive ESG and sustainability progress.
• Deliver strategic projects successfully.
• Establish scalable operational frameworks for future growth.
• Become a trusted advisor to the Directors and Senior Leadership Team.

This is an opportunity to join a respected, entrepreneurial and family-owned business with a strong reputation and ambitious plans for the future.

You will have the opportunity to:

• Influence the future direction of the business.
• Work directly with decision-makers.
• Lead meaningful operational transformation.
• Develop new capabilities and ways of working.
• Build and shape a high-performing operational function.
• Make a visible impact across a growing organisation.

For the right person, this role provides a genuine opportunity to help shape the next chapter of Glandore's evolution while building a career-defining leadership position.